If you can trust someone, you can trust them, journalist or not. I work in a field (not government) where some nonpublic is newsworthy but only in the arts and style sections. If you werent human, you wouldnt make mistakes. There are offenses, especially regarding releasing items, that would be serious enough to warrant immediate dismissal. Box-ticking SA&T wont change security behaviors. I didnt know how to say it without seeming to condone the breach. Unfortunately, someone did leak the info so all the employees read about the information in a major business news website AND the local newspaper the night before the event despite the intention for the employees to hear the news firsthand at the event before it was released to the public. Or even if you sit at the bar and the llama design keeps crossing your mind and you talk before you think. Employees can't just post anything they want on Facebook or anywhere else. Alison, I really liked your advice, because it can apply to any situation where the person has truly done something egregious but has to move on. The only thing even slightly puzzling is why during the conversation with the mentor, mentor didnt say you do understand I am obligated to report this? Maybe mentor thought that might prompt LW to do something track-covering so it was better left going directly to the bosses without warning. Its hard though, and its a skill thats learnt over time. So- bad judgement buddies? So for instance when I got an emergency grant from a water supplier for a woman with no income, there wasnt any risk that telling my wife would identify the woman. Like, firing on the spot if I access my own chart. Trying to understand how to get this basic Fourier Series, Linear regulator thermal information missing in datasheet. A first offense is still a breach in trust. She knew about a leak and didnt say anything, who knows what else she is helping to hide, My boss, in a well meaning way and to correct some weird barriers previously put in place by the person before him, told me openly that if Big Boss [aka the owner] asks you anything, just answer him, its all good, you dont need to filter things through me or anything., And I just tilted my head and laughed at him saying Even if you told me differently, I would tell him whatever he wants to know. Which given our relationship he just giggled and responded with of course and thats the way it should be.. Hows work? Honestly, I might be more likely to dismiss (or not hire) someone who, like the LW, does not seem to understand what exactly they did, what it could have caused than someone who, for personal ethical reasons, deliberatly leaked information, but understands that this is Not OK. Accept responsibility for what you did. Thats why your organization wants it to stay within their walls (and possibly HAVE to keep it within their walls by law)they cant control what outside people do, whether theyre only one person removed (your journalist friend, who apparently DID keep the secret in this case) or hundreds of people removed if the gossip chain goes long enough. It's a good idea to own it and let your management know. Why is it so hard for people to just keep their (figurative) mouth shut? picture of male guinea fowl . How exciting! and I started reading the details from the email out loud to him. You breached confidential information to a journalist. In this situation, I reported myself is simply false, given OPs expectation that her mentor wouldnt pass along what she knew to anyone else. Agreed. My first thought was of the whole JK Rowling / Robert Galbraith fiasco. I wrote back and asked, Is there more context for why your coworker thought that? Or they might have a zero-tolerance policy for leaks as a deterrent. But leadership has to know that if they share confidential material with us that it will stay confidential. Accept the responsibility for your actions and it will make life a lot easier going forward. High-profile thing the president wanted and agency employees opposed isnt going to happen But OPs situation sounds like more of a case of I am just soooo excited about Cool Thing that I had to tell rather than something dangerous or corrupt is going on and the public should know.. I have accidentally terminated people, messed up HRIS changes that prevented people from getting their paycheck, and scanned/sent confidential information to an employee instead of myself. Based on it happening before GSA was born, this most likely happened on a land line. Its like pain (heck, it IS pain); its telling you something important. Inadvertently, in my view, would be something along the lines of had confidential documents in a briefcase that you accidentally left behind at a coffee shop. Some seem to imply there is no reason ever to leak information, which isnt true. Learn more about Stack Overflow the company, and our products. Whether she is under FOIA or a state public records law, there are a lot of rules about non-disclosure of certain information. Its no worse than our organization doesnt protect classified information no matter how badly an employee disregards policies. If you cant keep your mouth shut then you need a new line of work. You've learned from this mistake and had no malicious intent. Am I missing something? So no matter what, she cant be the person that you reach out to in any kind of way to share that kind of information. The Families First Coronavirus Response Act now requires employers to give up to two weeks of paid sick time if you get the coronavirus or were told to quarantine by a doctor. How does this make it any better or worse..? Your coworker didnt choose to know this information and does not owe you silence. If you need to share with the boss do so. Also, legally email addresses themselves dont typically count as 'personal information' as they are contact addresses and are treated in similar ways to phone numbers legally, as opposed to, say, identifying information like full name, DOB and home address all in one document. Is it possible to rotate a window 90 degrees if it has the same length and width? It makes me so happy that I had to tell someone is a reason to text them, OMG, huge news that I cant tell you, but you will be SOOOOO happy when its in the papers in a few days! Not to actually, yknow, tell them the private information. Basically, one of the key ways that spies get information is by social engineering picking up seemingly minor information through friendly chat that they can then combine together to make more. (IE: if they think you f*cked up, then respond like you did, however you actually feel). Companies (and governments) want to carefully manage the messaging and strategy around information that is released in order to bring the biggest buzz and the best information to the public. Additionally, J. K. Rowling won a lawsuit against the lawyer and the firm. Thats crazy (and crazy lucky for the embezzler). It also protects the coworker from any immediate threats or retribution by LW. I think thats a ridiculous overreach but whatever). More employers are still going to be turned off by that than impressed. It goes through a game of telephone and the person at the end of the line gets mad that the first person would say such a thing. Calling this victimless shows OP still doesnt have insight into their behavior. Some are minor, some are devastating. Yup. Yeah, I wish the mentor had walked the LW directly to the boss to discuss this openly. Confiding in an older mentor in the expectation of confession-like confidentiality? My worry, OP, is that you dont see this as sufficiently serious to warrant a firing but I promise you that in most communications positions, it really likely would be. That being said, I think you can overcome this. The best solution for avoiding misdirected email altogether is through human layer security. Or well often hear from contacts on the Hill about something going on behind the scenes, like that a bill is about to be introduced. A misdirected email describes an instance where an email is sent to the wrong person or the wrong attachment has been added to an email that has the correct recipients in it. That doesnt seem to be you, which is a great sign. Copyright 2007 - 2023 Ask A Manager. Choose your time limit (you can only choose from between 5, 10, 20, and 30 seconds) Hit save changes at the bottom of the page. Theres no mitigating circumstance here. Leaking private information in a huge breach, especially if that leak is to a journalist. OP doesnt sound naive or too young, either. I was new, too eager to please, naive and I let the client rush me instead of following established protocol. I arrived in 69. (I mean, I think its a great program, but Im realistic about things lol.) For the other 2 questions, I would simply urge you to remove the phrase ratted out from your professional vocabulary. Loved your opening act for Insolent Children, btw. If something like this would help, maybe try it. Well meaning (or at least not meaning harm) maybe, but very foolish. A few weeks ago I worked on a medical chart for A Big Rockstar, but not only do I get fired if I tell anyone which one, I get fired if I open up a single page of his chart that I cant explain, if asked, what the exact and specific work-related reason for opening that page was. Our grant program is going to be fully funded by Congress! If you cant maintain confidentiality, you can work elsewhere. I guess you just say I inadvertently let an important piece of information get out and I will take extraordinary safeguards to never let that happen again. In a professional context, close friendships and personal trust arent always as ironclad as they can be in personal relationships, particularly when it comes to security and confidentiality. a friend sent en email containing critical information and documents about a particular person to a person who wasn't that person. In fact, if I ever got a query from someone I knew, I was required to hand off the query to a colleague. I totally get how it can be really exciting to hear about cool things, and the impulse to tell the people close to you. That would likely lead to your manager also getting fired (for not firing you in the first place) and also make your entire department/agency look bad to the public (whod be wondering who else still working there has done something similar without getting fired). Animaniactoo is right that folks who have to manage confidential information begin to cultivate the skill of sharing without making an unauthorized disclosure. When an employer says something is confidential, take it seriously If a breach is proved, the employee may be liable for hundreds of thousands of dollars in damages Howard Levitt Published Aug 01, 2019 Last updated Oct 28, 2019 4 minute read Join the conversation One of the things that is emphasized very heavily at my agency is that your own perception of how important a piece of information is does not give you enough information to decide if its really a big deal. I agree. Or if youd like to start a trial, get in touch and well be more than happy to arrange a free demo with your IT team. This is a very important life lesson, both for your professional and personal life. When you don't know the sender, but the email is clearly confidential and sensitive, things are little more complicated and you have a decision to make. Heres what to do. So, I can talk about it, I can say Omg, there was one scene that I was just like SuperCheese! and rolling my eyes. While irritating, email from mass marketing lists dont require a response and you probably wouldnt get an answer anyway. So, are you clear about the severity of your action and the significance of this rule? Its your actions that are right, wrong, or in that confusing gray area, and what you feel doesnt have to dictate what you do. OOPS! That was a stressful week for all concerned. Forgetting to attach a mentioned attachment is common, but still embarrassing. I realize you want to minimize your mistake! ! mode if she told me a general were harassing her, unless making this public is something shed want. This. @bent in my experience most companies view the data leaving their possession as the real concern, anything else is secondary. This is how old I am. If the answer is Yes then say that. As a government employee they are obligated to report a breach of information regardless of whether they like the employee they are reporting or hate their guts. They take information security and confidentiality so seriously that they make delivery people who come to the offices sign an NDA just in case they were in the elevator with Sam Jackson. She has to protect her job and reputation as well in the end, she shouldnt have to risk her own job stability due to your choices! The phone rang in the middle of the night and my mother picked it up, before she could hand the phone to my father, the person on the other end of the phone explained everything that was going on and why he was calling. So, the implication is actually the opposite of giving your feelings 100% credence its saying, separate how you feel from what you do. If a member of your staff violates this explicit. The difference is if the potential for and type of jail time you risked. Yes, if you're sending a mass email, BCC makes sure no-one else sees each other's emails and therefore reduces the risk of a breach. One of my friends is working on projects that she cannot list on her resume now that shes applying to jobs and I only know that because Im looking at it and she told me shes frustrated because she has good work that she can quantify but cant talk about yet. 27 April 2021. Thats how a lot of people get found out in the end, it doesnt just stop with telling that one friend. Im a long time reader posting my first ever comment to tell you that this comment is incredibly condescending, unnecessary, and unhelpful. Received someone elses confidential email? Because, if you did the first apology option then I think it would be (more) possible youd get a 2nd chance. While some employers will accept the I take personal accountability and heres how I address it path, this probably does remove some employers from consideration. Take full responsibility. In government, keep this confidential almost always means never share ever on pain of serious legal sanctions.. You unpromptedly wrote a message to the friend. Perhaps the email was intended for a client in which case the clients data is at risk and the sender has inadvertently committed a data leak. Its extremely tempting to want to be the person in-the-know, but my motivation for keeping things confidential is stronger: I dont want to ruin my reputation, and I dont want deal with the fallout of severely disappointing my colleagues, whom I respect and like. I remember the line of people walked out the door for looking at OJ Simpsons records when he was arrested. The protected classes are race, age (40+), sex, national origin, religion, or disability. Before I hired you, Id want to know you were familiar with and in agreement with our ethical code, which talks a lot about protecting our clients. Ratted me out annoys me too, because it just means that someone told the truth and wouldnt cover for your lie. should I be so emotionally drained by managing? And that is a hard pill to swallow, for sure. But the judge's response to the request for a. Yeah, but never let anyone else see it, and absolutely still use code names in case someone does see it. He was employed elsewhere within a few weeks. Your second co-worker who sexually harassed a woman was put on a PIP? Sure, its not going to be easy, but being honest and upfront will serve them a whole lot better than a potential employer finding out from a different source (and its not unlikely that they will find out). ! but you just cant. OPs best bet is to stop blaming their coworker or minimizing what happened. The heads on spikes of the modern workplace. I work within the tech/analytics field. Theres a difference between wishing you had a second chance (acknowledges they arent entitled to one) and being upset you didnt have one (expected that there would be one). In my job I often get embargoed advance copies of speeches that politicians are going to give they send them out to press to help us start working on getting most of a story written and cleared so we can just drop in a few quotes and crowd reactions and publish the story within 5-10 minutes of the speech ending. Exactly this. A little time isn't unreasonable. He shared it with one person, telling them it was a joke. Plus you might be doing them a massive favour when it comes to catching a data breach early. The emphasis on how not harmful the infraction was is totally hurting your case, OP. Because I can almost guarantee that your reputation in that organization would never recover, even if you had remained employed. When dad got on the phone he explained to the person that he understood the situation and that he was going to have to report him because he gave my mother classified information. Mostly, Im saying this to you so that you understand that you should never have trusted that co-worker to keep that kind of information to herself, no matter how much of a mentor shed been to you I do think that she should have told you that this was serious enough that she couldnt not report it. Every employer Ive worked for (finance) has done annual or semi-annual privacy/information security trainings, and while theyre tiresome for some of us, theyre certainly helpful in continually reinforcing hey, this is a very very very very very big mcf**king deal. +1000. We all developed what we called the [cityname] twitch of looking over our shoulders before we talked about work stuff in a public place. However, were only human. Remember to be kind to yourself: youre human, you made a mistake and, as you said, youve learned from it. I got that impression as well and have had younger coworkers who sent random, very personal info to me in texts. When we accidentally receive a confidential email from people outside our own organisations, things are a little trickier. The coworker did the right thing. Everything the OP described sounds like a non-public record. You might have to take a step back in your career to come back from it but you can you bounce back. The client can, of course, prevent such disclosure by refraining from the wrongful conduct. That has an impact on real estate values and could make a government employee excited. Whether nor not anyone got fired might depend on context, but somebody would at the very least get a serious talking-to. Those kinds of disclosures often rise to the level of immediate termination, which is what happened, here. An employer of mine got a FOIA request where they asked for every email wed sent to anyone from any regulatory agency. Id had excellent feedback up until then (if this is true), but I mistakenly shared some non-public information with a friend outside the agency, and they let me go as a result. I imagine there are a lot like that in government but he learned from working with a non apologetic, scandal plagued politician that consequences of what seems little to you may not be to the tabloids. So, you've accidentally sent an email to the wrong person. Your tone is very this wasnt a big deal and I shouldnt have been fired for it, when it really should be I made a foolish mistake which I deeply regret and Ive definitely learned my lesson. Possible scripting adjustment: I mistakenly shared some non-public information with a friend outside the agency before it was officially released to the public. My philosophy is that it doesnt matter what city you live in, its a small town. Were considering opening ours up to partner agencies, and I spent a good two hours cleaning up the old messages in the general chat. Keep your chin up are you not getting any extra help? Once you told your coworker, you dragged her out there on the plank with you. I minored in journalism and this attitude is why I never worked in the industry. Your contract can still be terminated if you violate a lawful . The coworker is not a rat or at fault here. Sometimes he wasnt working on confidential stuff, and he could come home and geek out over what he was doing if he wanted. Unfortunately accepting responsibility doesnt always work in some workplaces, it just digs your hole. Where I work, there are policies that state an employee that finds out about certain kinds of misconduct is mandated to report it or face consequences if it comes out that they knew and didnt report it. Yeah, its like that line from Horton Hears A Who. An in-person meeting might be more appropriate if you accidentally sent information about your plans to find another job to your manager. I dont know the full text of the conversation and I dont want to, but she was probably in a position where she had to tell someone. assigning women extra work to help them, calling out when youre in the ER, and more. Ms_Chocaholic wrote: . I had friends who would jokingly-semi-serious ask me if I was poking around their accounts and such while I was working there and I would deadpan look at them and say your finances and personal information isnt interesting enough to lose my job over and then change the subject. If the policy says people who tell information to non authorized individuals must be fired they could have been fired for not firing you. Normally it can be resolved by contacting the person you wrote to by mistake, and get in writing that they have deleted it without doing anything with it. Almost every situation I know of where someone was fired for cause was presented publically as a position elimination.. Unauthorized Emails: The Risks of Sending Data to Your Personal Email Accounts. Once you realize that you are likely on the road to employment termination, you need to know that there are options: Responding To The Red Flags. Sharing HIGHLY CONFIDENTIAL info with a JOURNALIST? I come across soooo much incidental information about people I know in the course of this job. Its not the end of the world as long as you adjust your thinking going forward and really try to understand why confidentiality policies exist. Yeah, I agree. But I cant talk about the specifics of that scene. Because a) LW broke confidentiality. Ive had the occasional day when Ive really wanted to tell someone I met X today! I constantly have journalist friends asking for confidential tips, and there is no way I would ever give up any information. It is ok to be upset at the coworker but it is important to recognize that she did nothing wrong and is not a rat. Everyone messes up. If it keeps happening, you can report the sender as junk or spam to block future messages. Which is actually good most of us get making a mistake when were young, and really learning from it. Its also important to note that OP called it non-public and Alison was the person who called it confidential. OP if I was part of an interview for you, and you brought up this situation the way its phrased here, Im sorry to say it would be an immediate pass. You didn't accidentally email the material to yourself, you did it on purpose. 2007-2023. No, no, no, no, no. If youre excited that your agency is moving into a new building or buying land someone could buy up the new building or land ahead of time for profit. No, shes a person with ethics who plays by the rules. Much safer. By Candice Novak. This issue recently came up for me as an interviewer. Talking about your work on a more general level is usually allowed unless your employer or their client is unusually paranoid. Unfortunately these days a lot of the regulators are crooked and will never do anything about problems without a lot of public pressure (and sometimes not even then). They looked at themselves as an organization and realized that the damage was irrevocable. This is just an opportunity to choose words that allow for the most generous possible interpretation (similar to how you say with a friend rather than with a journalist). As much as I love some of my coworkers, Im not taking one of the team. I went to a church where I attended youth group, sat outside, and repeated my news over and over to Jesus for about three hours before I felt certain I could keep it from anyone else (note that no one else was anywhere nearby). Yes, this was a fireable offence, but Im less interested in the nuances of violating confidentiality than in the bigger picture question I have done something where I really screwed up how do I move on? (Someone above mentioned someone bringing a gun to work (Dwight? Resist the temptation to gossip about fellow employees and don't express your disdain for your. I do not believe in using it for personal gain, even the minor personal gain of sharing juicy secrets with someone. Theres beating themselves up, but then theres also understanding and feeling properly appalled that they did something really unconscionable. I think she was trying to lessen some of the guilt she felt, but really she should have just sat with that feeling and let it fuel her resolve to never share confidential info with an outside party again. Shes never even heard any of the names of our clients, except for a couple she met once at an adjunct social function. I work for a charity that offers a telephone service nationwide, and I take a lot of calls from people in quite distressing situations. It was a refreshingly candid answer and so we wound up hiring him. If we think about this, not only did she trust her journalist friend, she trusted her coworker not to tell anyone either. What video game is Charlie playing in Poker Face S01E07? I also wanted to address a couple things that jumped out at me in this part: Also, am I even allowed to bring up the fact that someone ratted me out? So have a lot of other people who have managed to find other jobs. Many Government Agencies have specific rules about reference checks. I have absolutely no clue in your situation, but there are times when it really can be appropriate to let someone go without any second chances. Then the stories died down and the pressure with it even though there were still occasional leaks. It was absolutely drilled into all of our heads during grad school and training that you can never, ever do this. It will also help you to not repeat the mistake in the future. Every hospital Ive worked at requires yearly HIPAA compliance training. My (unclear) point is that there are some options for OP that extend beyond you can never share anything before its public with anyone ever and completely change career tracks.. It might possibly be seen as less bad that the information shared was intended to be made public anyway, as opposed to it being information that wasnt ever supposed to get out. . Another public sector worker here. someone in another department saw the post, reached out to the person who made it and asked for information about the person they had heard it from. Before someone decides to do that, I encourage them to get legal representation. Until the boys parents threw the uncle out. As others mentioned, the breach is possibly a fire on first offense potential, but since they fired you after investigating slack that makes me wonder if you had too casual and friendly of chats with the journalists whose job it was for you to talk with. Good luck with your job search! Depending on their responses it ranged from retraining, to suspension, to immediate dismissal.. This will suck for a long time writing this post has made me feel anxious thinking about my own lapses and consequences from years ago but it all works out in the end. This includes understanding what you did wrong and explaining how you might have approached this in future (hint: ask boss, transfer via encrypted USB if necessary and allowed. Plenty of folks are friends in my business lobbyists, journalists, staffers you cant lose control of your impulse to share information. If youve no idea who the message was supposed to go to, simply let the sender know you received it by accident and move on. Please do not include any confidential or sensitive information in a contact form, text message, or voicemail. Thank you for pointing this out! I dont believe this falls under inadvertent, though OP deliberately gave that information to her friend. If you lie during the interview and the truth later comes out, thats enough to get you fired. Id instantly think that youd learned nothing, that no information we kept around you would be secure, and that anything we brought to you as far as behavior we needed you to change would suddenly be labeled as victimless and only because *truly irrelevant fact here* and unfair. None of this makes you a bad person, untrustworthy, or unemployable. Contact the unintended recipient It's a good idea to contact the unintended recipient as soon as you realize the error. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. "Yes, humor in the workplace is a fabulously invaluable thing that any workplace can benefit greatly from, but when your colleagues already feel buried under a pile of never-ending emails, adding.
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