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Seller hereby agrees to such automatic debiting. Purchase Conditions. Luckily, DoNotPay can assist you with filing a claim and demanding your money back. When a Seller accepts an offer for the purchase of a Product, the Buyer is obligated to pay for that Product. I might also add that when he purchased my product, he gave me the incorrect address so this guy has been a hassle from the very start. If you have any questions, please contact, We respect copyright. however it is entirely up to your discretion, and are in full control to refund the buyer if you choose to and feel more comfortable doing so. Our blog help consumers to answer their nagging queries about online shopping, ecommerce products and services such as shipping and the like. If we are unable to resolve the issue, we will refund your purchase. Holding the line when calling customer service, Securing refunds or compensation for delayed or canceled flights, Tracking down scammers behind illegal robocalls, Protecting yourself from stalking and harassment, Suing people and companies in small claims court. If Seller is not eligible for automatic debits, Seller is required to promptly repay Grailed for this amount and a debt will be created for the amount that Seller owes us for the refund. and our If the Product you receive is not as described on the Services, then you may request a return by first contacting the applicable Seller in accordance with their return policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. E.U. Product: https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new, Screenshots of our conversation: https://i.imgur.com/6dlTNGK.png https://i.imgur.com/7NzmD7B.png. To request a refund, please contact us at [emailprotected] Please note that we do not accept returns or exchanges on items that have been worn, altered, or damaged. To do so, go to your account settings and select the Cancel Offer button next to the offer in question. All transactions conducted through Grailed are eligible for PayPal Buyer and Seller Protection. Overview. Its not your fault and buyer doesnt deserve a refund. Once you've sent a refund, you can't cancel it. We ask sellers to be responsible for their items, follow the law, and not mislead buyers. Am i obligated to refund them if they request a refund? Reddit and its partners use cookies and similar technologies to provide you with a better experience. YOU HAVE THE RIGHT TO OPT OUT OF BINDING ARBITRATION WITHIN THIRTY (30) DAYS OF THE DATE YOU FIRST ACCEPTED THE TERMS OF THIS SECTION 20 BY EMAILING legal@grailed.com. If we make any changes to this Section 20 after the date you last accepted the Terms, those changes will not apply to any claims filed in a legal proceeding against Grailed prior to the date the changes became effective. Thereafter, Grailed may offer Sellers the option to choose which third party payment processor (a "Payment Processor") to accept payments through. You're not required to refund the customer as long as you were clear in your listing. Although we try to display updated Product Listings on the Services, the availability of goods on the Services may change at any time, without notice. Don't post porn, spam, offensive stuff, or unlawful stuff. Apply for Your Grailed Refund Through PayPal We've already written about the PayPal refund policy in greater detail, but in summary, here are the steps you need to take to claim your Grailed money back: Click Resolve a problem in our Resolution Center at the bottom of the page. We can use your suggestions to improve and change our services. When scrolling through pages and pages of product, you're bound to come across some of the most coveted collabs and releases of the last few seasons. Since we are not the payment processors, we cannot provide payment support to you or guarantee payment features. First, they use high-quality materials and shipping methods to ensure that your products arrive Proearners is a website dedicated to provide curated solutions to ecommerce consumers through our well-researched, and accurate information articles. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, DO NOT USE OUR SERVICES. Because Grailed uses PayPal as the payment method to process transactions, you can request your money back by raising a claim on PayPal. Except for small claims disputes in which you or Grailed seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or Grailed seeks injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, YOU AND GRAILED WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO HAVE ANY OTHER DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES, INCLUDING CLAIMS RELATED TO PRIVACY AND DATA SECURITY, (COLLECTIVELY, "DISPUTES") RESOLVED IN COURT. If you accept a non-binding offer, the Buyer must initiate fund transmission to you. So earlier today i sold some kappa track pants. This includes your right to obtain refunds where appropriate. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Seller Protection. Hello, i sold vintage tee for some $$$, but buyer changed his mind and wants me to do a refund for him. As far as I'm concerned, none of the reasons he has named above hold true as he should have known what to expect when he made the purchase. Include your order number and the reason for requesting a refund. Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so it's supposed to run small), and he wants a refund and wants to ship the hoodie back to me. Seller Promotions and Seller Generated Offers. To the extent permitted by applicable law, Grailed may (a) modify, update, suspend, or discontinue any aspect of a payment feature; (b) impose limits on certain features and services; or (c) restrict your access to or use of parts or all of the payment features, in each case at any time and without liability or other obligation to you. The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. Arbitration of Disputes. Engage in any harassing, threatening, intimidating, predatory or stalking conduct; Use or attempt to use another user's account without authorization from that user and. Grailed will determine in its sole discretion whether to refund a purchase under the Purchase Protection after an investigation. Our app will gather all the relevant data for you and then: Much more straightforward than doing everything on your own, isnt it? If you have already received your item, you are not eligible for a refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If a Buyer (1) falsely claims that they did not receive a Product Seller shipped or the Product they receive is not as described on the Services, and (2) the payment dispute claim they filed with the applicable Payment Processor is successful, Grailed may reimburse the Seller. At the time, Gupta said, the community fawned over duck chinos, jeans by Pure Blue Japan, and Self Edge was the holy grail of stores. Still, there is a way to get your money back if youre dissatisfied with your purchase or if you didnt receive the item at all. Buyer wants a refund. There are a few reasons why Printify shipping is so expensive. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. You should file a Missing Mail claim with your local postal service, or contact your local law enforcement to file a report of Stolen Property. Tbh I'm kind of annoyed and don't really want to. No Representative Actions. Weve already written about the PayPal refund policy in greater detail, but in summary, here are the steps you need to take to claim your Grailed money back: Once you complete these steps, PayPal will open a dispute between you and the seller. . Currently, Grailed Payments offers must be completed via checkout once the offer is accepted. You may resell it if you'd like but Grailed authenticated the product and it was listed as it was described." Listing was authenticated by grailed. The company was founded in 2005, and its Why Is Printify Shipping So Expensive Returns may only be eligible if the seller's description inaccurately described the item in terms of authenticity, color, condition, fabric, and measurement. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. All purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where expressly allowed by Sellers, by us, or under applicable law. Inherent Risk. Manage Settings Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so its supposed to run small), and he wants a refund and wants to ship the hoodie back to me. All offers through PayPal are binding, which means a buyer is obligated to purchase an item if their offer is accepted. Tell him you accept no returns. Our notice to you will be similar in form to that described above. link to Why Is Printify Shipping So Expensive? Arbitration proceedings will be held in New York, New York unless you are a consumer, in which case you may elect to hold the arbitration in your county of residence. Grailed is designed specifically for buying and selling menswear, meaning buyers can find a wider selection of items in this category. Grailed is one of the largest online marketplaces for brand new and used clothing pieces that are curated to tailor men's styles and preferences. If you live in California or countries outside of the U.S., different terms may apply to you. To claim a refund on Grailed, go to the PayPal website and log in to your account. Please note that PayPal's program caps reimbursement at $30 per shipment, and Grailed can only reimburse up to $50 in addition to PayPal. These promotional or discount codes may be sent via email to our registered users, presented through our Services or circulated at events and through other means and are subject to applicable promotional or discount terms. If the tracking information provided by the seller shows that your purchase was delivered as addressed, the seller is not obligated to refund your purchase. Privacy Policy. If you dont receive your refund, and youre eligible for a refund under the sellers return policy, you may be able to file a claim. If a Seller agrees to reimburse or refund payment to Buyer, Seller must do so through their PayPal account for transactions completed through PayPal. In addition, Grailed takes measures to protect its users, such as verifying the authenticity of all items listed for sale and offering buyer protection. Please note that if a sale is refunded as the result of a lost claim, the seller is ineligible for a fee refund through Grailed and/or PayPal. To get a refund with DoNotPay, you should: Sign up for DoNotPay With so many online and in-person resale marketplaces to choose from, it can be overwhelming to I am obliged to do so despite making it clear the pants are cropped? The failure of Grailed to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. If you've opted to use Grailed Payments: The fees will automatically refund when the refund to the buyer is completed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Offer and Acceptance. An example of data being processed may be a unique identifier stored in a cookie. I dont really wanna refund cause i need the $ but what should i do here. Its been authenticated by grailed and the buyer could have asked you these questions before purchasing. These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements, and understandings of the parties. In addition, this Section does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules. If you have a problem with an item you purchased on Grailed, were here to help. To sell a Product through the Services, Sellers must publish pictures and information about the Products ("Product Listing"). With over 500,000 members worldwide, Grailed has built a strong community of fashion enthusiasts who are passionate about quality clothing. For payments completed through means other than a Seller PayPal account, Grailed will refund the Buyer and then the Seller must reimburse Grailed. Click the item you want to dispute and click Continue. Click I want to receive a refund. We will then proceed to: As a testament to our contributions to increasing legal access, DoNotPay was awarded the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. Grailed may also grant certain Sellers the ability to offer a discounted price on Product Listings that is only sent to the users that have favorited a specific Product Listing. and United Kingdom, we are considered separate and independent data controllers of the personal information of Buyers. Buyer wants a refund? Once Seller ships and attaches applicable tracking information to the Product Listing or when the Product is delivered (in Grailed's sole discretion), Seller's account will be credited with the amount equal to the purchase price, minus taxes, Grailed's commission, Grailed Labels costs, and any applicable fees. Once funds transmission is initiated, you enter into a legally binding contract with the applicable Buyer to ship the Product. Sometimes sellers will be given the ability to offer discounts and promotions in their shops. To the fullest extent permitted by applicable law, you release Grailed from responsibility, liability, claims, demands and/or damages (actual and consequential) of every kind and nature, known and unknown (including claims of negligence), arising out of or related to disputes between users (including Buyers and Sellers) and the acts or omissions of third parties. The first is to check the sellers feedback score. Apply for Your Grailed Refund Through PayPal, Pick the transaction you want to be refunded for, Scroll to the bottom of the page and select, Clarify whether you have received your item, Enter the amount youre claiming back (full or partial), This Is How DoNotPay Can Secure Your Grailed Refund, Provide details about the transaction in question, Contact your bank and send the chargeback request, Attach the Visa or Mastercard rules and policies in accordance with the, How To Check the Status of Your Refund Request on PayPal. Seller Initiated Refunds. You can issue a full or partial refund within 180 days of the original payment date. The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount . Further, to protect ourselves from risk of liability for your actions as a Seller, we may at times recommend that an applicable Payment Processor restrict a Seller's use of that Payment Processor's services based on certain factors, which may result in such Payment Processor imposing such restrictions. Are you looking to sell your designer shoes, but not sure where to start? Razer Inc. is a gaming hardware manufacturing company with a focus on personal computers and accessories for gamers. Please see 17 U.S.C. Grailed will review your request and, if approved, process the refund within 3-5 business days. You assume certain risks in using a marketplace service such as Grailed. ! If things go really wrong, this is the process we will use to litigate the issue instead of going to court. If you and Grailed cannot reach an agreement to resolve the Dispute within thirty (30) days after such Notice is received, then either party may submit the Dispute to binding arbitration administered by JAMS or, under the limited circumstances set forth above, in court. Main Menu It is important that the information associated with your, We also ask you to help us fight bad actors by letting us know of suspicious activity, For more information about off-site activity go, This section describes how to list a product on. You have to sue us in NYC. Every consumer should be protected from mistreatment such as unfair billing practices. You can now circumvent these tedious or convoluted processes and simply delegate them to DoNotPay. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. 1, et seq. Thereafter, if a Buyer is unable to get resolution from the applicable Seller and PayPal (if applicable), Grailed may offer a buyer protection program for eligible purchases, to ensure that Buyers get their money back ("Purchase Protection"). I GOT SCAMMED ON GRAILED AGAIN! You have 180 days to file a dispute from the day you purchase the item. Or you can add the address when creating a listing. 3. Sellers may be able to discount a single Product Listing or multiple Product Listings at once. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. Overall, we believe that Grailed is a trustworthy platform for those looking to buy or sell designer fashion items. On a side noteif the incessant waiting on the phone while trying to reach customer service is driving you mad, you can get DoNotPay to hold the line for you. For your safety, we discourage off-site transactions and the sharing of contact information, including email addresses and phone numbers, prior to completing a transaction through the Services. Sellers will initiate shipment of the applicable Products to the address of the Buyer (or their indicated recipient) within seven (7) calendar days after Buyer initiates funds transfer for a winning offer. User Content Prohibitions. Prior to purchasing products from a Seller, you are advised to independently verify the applicable information and read any applicable Seller's sales, legal and privacy policies. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. Use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms. Create an account to follow your favorite communities and start taking part in conversations. I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. For more information, please see our Our third-party Payment Processors may charge you other fees, in accordance with the terms of use of such Payment Processors. Sellers choose the price and description of their products. If he has no proof of inauthenticity outside of it feels different then he has no right to a refund. You will then be asked to confirm that you want to cancel the offer. Few hours later they message me saying they made a mistake and wanted a refund. But its all money, your money that youre entitled toand it can quickly mount up to a considerable sum. Click the transaction you want to refund and then click Refund this paymen t. For 'Refund amount', enter the amount you want to refund, (you may have the option to refund a partial amount of the payment) and click Continue. Grailed is the largest peer-to-peer online marketplace for buying and selling menswear. and our Welcome to Grailed! Yes, you can cancel a Grailed offer. The only exception is when both the buyer and seller are located in the EU or another jurisdiction that does not allow automatically binding transactions. Grailed sellers have up to 7 days to ship an item once it has been sold. How do I add shipping to Grailed? Once you confirm, the offer will be canceled and the listing will be removed from your account. Misc. Non-binding offers are offers made through PayPal guest checkout, Stripe ("Grailed Payments"), or if both you and the Buyer are located in the E.U. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed.". Because Grailed uses. The way it works is surprisingly yet effectively simple. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, GRAILED EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Costs of Arbitration. The only two ways to get your Grailed refund is through DoNotPay or PayPal. Posted by u/[deleted] 1 year ago. Review your information to make sure you entered the correct refund amount and click Issue Refund. We will notify you if a potential Buyer makes an offer on your Product Listings. We wanted to provide a more personal view into Grailed as a company and who is behind the Marc Dutton Tahun Yang lalu. Although we may choose in our sole discretion to intervene or attempt to resolve a dispute between you and other Grailed users, you agree that we have no obligation to do so and that all transactions are ultimately solely between you and the applicable Grailed users. Initiating conversations regarding a Product purchase outside of the Services, completing purchases outside of the Services, and soliciting users to Grailed competitors or attempting to circumvent Grailed fees by completing transactions initiated on Grailed off-site, are considered off-site activities. The pros of Grailed: Service 24. In the rare case where something does go wrong, all transactions conducted through Grailed are fully protected. The parties agree to enter into mediation to settle a good faith Dispute and will do so in accordance with the CEDR's mediation procedures. Dawkins is also the head writer and cofounder of theproearners.com. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code 1542, which provides: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.". 14. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. All you need to do is input your return address into your address book via the Settings page. Thanks for your blog, nice to read. Close. For example, if an item is listed for a much lower price than it would be normally, it is likely a fake. Users Outside of the U.S. Is he in the right to request a refund here? Grailed will determine in its sole discretion whether to issue Seller a credit after an investigation. Grailed. Privacy Policy. The Notice must (a) include your name, residence address, email address, and telephone number; (b) describe the nature and basis of the Dispute; and (c) set forth the specific relief sought. Grailed will then investigate the claim and issue a refund if the claim is found to be valid. For example, we can give you a hand with securing your eBay refund or canceling your JustFab membership. You (as a Seller) and Grailed are independent controllers of Buyer data. You and Grailed agree that these Terms affect interstate commerce, and that the enforceability of this Section 20 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. Opt-Out Right. Offers through Grailed Payments work differently than PayPal. If you do not agree to the modified terms, you may send Grailed a written notification (including email) or cancel your account within those thirty (30) days. you are not obligated to refund the buyer, and if they chargeback or open a claim please contact us ( help@grailed.com) and we will make sure both you are protected and this user is spoken to and dealt with. Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity; Sell, resell or commercially use our Services, except as expressly permitted by us under these Terms; Copy, reproduce, distribute, publicly perform or publicly display all or portions of our Services, except as expressly permitted by us or our licensors; Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services; Use our Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner; Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services; Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from our Services; Develop or use any applications that interact with our Services without our prior written consent; Send, distribute or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes; Bypass or ignore instructions contained in our robots.txt file; or. If the seller doesnt resolve your problem, you can escalate the dispute to a claim. Cookie Notice Would it help my case to just screenshot this and report it to PayPal? You hereby acknowledge and agree that: (a) you are solely responsible for reading the full Product Listing before offering a bid or commitment to buy; (b) when you use the Services to commit to pay a certain amount of money to an applicable Seller for a Product included in an applicable Product Listing and you are notified through the Services that such Seller accepts such offer, you agree to purchase such Product; and (c) we do not transfer legal ownership of Products from the Seller to the Buyer and have no responsibility or liability in connection therewith; and (d) we do not in any instances make any representations, warranties or guarantees as to whether an applicable Seller will choose to accept your offer, and we have no liability to you with respect to any such choice by Seller. We love having you here and cannot wait for you to discover all the treasures, or "grails", we have to offer. PLEASE READ THE MANDATORY ARBITRATION PROVISION (TO THE EXTENT LEGALLY ALLOWED IN YOUR JURISDICTION) IN SECTION 20, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. Please read our full disclosure here. License to User Content. Graileds Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. You and Grailed agree that the state or federal courts of the State of New York and the U.S. sitting in New York, New York have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. You agree that your account is not transferable and that in the event of your death, incapacity, or unavailability, we may terminate any rights to your account or User Content (defined below). If the listing includes photos that look like they were taken from a website or catalog, it is also likely a fake. When a Seller runs a promotion or discount, Seller is obliged to follow all laws (including consumer protection rules) that apply. Other times, they will try to sell an item as an authentic item when it is not. Returns/ Grailed Purchase Protection. What follows are some ground rules all Grailed users must agree to: If you have any questions about or suggestions to these Terms, please contact us at help@grailed.com.

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