Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Your IP: Cookie Notice Responsible . Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Jacksonville, Florida Area. Cookie Notice You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. You can contact 811 to get utility lines marked. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. God forbid this huge company actually provide a phone number where you could talk to someone. A recent storm brought down a tree which took down one of the above ground cables by my house. Do not send the firewall logs as an attachment. Don't touch a downed power line or other equipment. Let us know. X | `>`. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Occasionally there is a mix up and Comcast forgets to bury the drop. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. If you are experiencing problems with Comcast Xfinity, please submit a report below. Verizon Business customers. Report an issue Select Chat. Then Call Us. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. I am a bot, and this action was performed automatically. Privacy Policy. 3.) The channel and its live streaming world news is available . i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Type your message in the text area near the bottom of the window. How do I report a downed telephone line? Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. It's infuriating. It's not the power line and I don't think it's the regular cable either because there's no service outage. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). How to report a down or damaged CenturyLink line. Not a word either by phone, email or through the support chat since then. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. It has been severed months ago and left hanging. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Asking on behalf of my place of business. For immediate assistance, check out the Xfinity Assistant. Call 911, which will get the FD out to asses the wire (s). Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! @XfinityThomasChow long does it take for someone to reply? I called on 7/20/21 to report this issue and no-one has been to fix the wires. Connectivity and managing Your Comcast Business network. How to report a downed wire if I'm not a customer? In the aftermath of a major storm, be aware of hazards presented by downed power lines. Comcast does not do tree trimming. When should we expect this to be corrected? -You are responsible for the "mast," the . A: Cable and phone wires dont carry current, so its safe to remove them. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Call us at 800-477-5050. Scroll down and select Manage Internet. Select Restart Modem to begin troubleshooting. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. How do I talk to a real person at Comcast? You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Report or View Outages; Other Contacts; General, Business, Landlord, . Downed Power Line. We have all the tools to help with your cable line and make sure it gets taken care of. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I am a bot, and this action was performed automatically. This website is using a security service to protect itself from online attacks. How do you get straight to a representative? Our community is your official source on Reddit for help with Xfinity services. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Yes, Comcast will come to your house to install the cable lines and equipment to your home. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Please call this number (855) 307-4896 to set up your service. 1 6 A drop-down list appears. 5. Then, call PG&E at 1-800-743-5000. Click the direct message icon, 2. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Let us give you a call as soon as an agent is available. Our team can help get that line raised. Press 0 a lot. Type a message to let us know what your issue is. Who do you call for a downed cable line? In the top right corner, you'll see a little chat icon near the bell icon. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. It's not the power line and I don't think it's the regular cable either because there's no service outage. . Voting closed 14. I can't get into my property because the line is blocking the drive way. Thanks. Reporting this to comcast seems to be a problem. An official employee, such as myself or whoever is first available, will respond. Thanks! Comcast Xfinity Outage Map. Should you experience further issues, please create a new post. Hello there! Please contact the moderators of this subreddit if you have any questions or concerns. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. How much notice do you need to give Comcast to cancel? For immediate assistance, check out the Xfinity Assistant. Should you experience further issues, please create a new post. and our I need someone to come out and fix it. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Sky News is a British free-to-air television news channel and organisation. Then, call PG&E at 1-800-743-5000. How do I get Comcast to come deal with this? .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. You can email the site owner to let them know you were blocked. New comments cannot be posted and votes cannot be cast. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. . ET. Let us know. Hi, @user_af7a95. If you smell natural gas or see downed power lines please do NOT use this page. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. When asked if you want to order new service, say "No." You will need to contact a tree trimming service yourself. This website wants shut Can you direct message your name and address? I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. For immediate assistance, check out the Xfinity Assistant. If you receive overhead electric service, your electric system con- sists of the following: 1. Id give them a ring. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Enter another ZIP to see info from a different area. Ask for the Comcast liason. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Whenever there is an outage, your first step is to report it via email or twitter. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Please send us a PM with your first and last name, as well as house numbers to your service address. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Never touch a downed overhead electrical line. Thank you for reaching out to the Digital Care Team. I have a downed wire in the middle of the street. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. I called but only received voice mail. I really appreciate you being a member of the Comcast Family! An official employee, such as myself or whoever is first available, will respond. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. In order to get started can you please send me a Modmail message with your full name and service address? Two delivery trucks have had close calls recently. Thanks. I explained this to the rep when I called to cancel. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. This post was marked as solved. For immediate assistance, check out the Xfinity Assistant. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. That person will tell you who the city's contact is in the Comcast governmental affairs office. Who is responsible for cable line from pole to house? Scan this QR code to download the app now. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Stay at least 35ft away from any downed wires during cleanup and other activities. It is to be expected when weather conditions are severe. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. For your safety, do not touch or move the downed line. 1. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . The wires at my rental property are on the ground. Search accounts based on account number, or chat online. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. came out and verified that it isn't live. We truly appreciate you taking the time to reach out to let us know about a downed wire. Write your 17-digit account number on the "For" line of your check or money order. You can also request a call at a time that fits your schedule. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. ASA, ABA, Adherence). Report downed power lines at 713-207-2222. . It may be used in setting the FCC's priorities for regulating companies like Comcast. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Hello saftek and welcome, Type your message in the text area near the bottom of the window 5. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Its important that you dont exit the vehicle unless youre in imminent danger. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Thanks! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. The easement at my back property line has poles with electric and utility lines. https://corporate.comcast.com/stories/meet-our-digital-care-team. the chances of Comcast having their act together enough to even . Where or how can I report this? Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. If you have questions about your services, we're here to answer them. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m.
Riverside Regional Jail Phone Calls,
Tribute To My Husband In Heaven,
Does Expired Registration Ticket Affect Insurance,
Chicago Police Beat Numbers,
Madison County Jail Recent Arrests,
Articles H
how do i report a downed comcast line?
You must be hunter funeral home whitmire, sc obituaries to post a comment.