Can I get a refund for a cancelled or postponed event? (The reference number will be emailed to you immediately following submission of the online form). Do you have the required supporting evidence as described above? tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. The site owner may have set restrictions that prevent you from accessing the site. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. Leave the Archive. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. You will also be responsible for paying any applicable taxes relating to your purchases. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Ad . Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. found at the bottom of this page. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". Please make sure to review the terms and conditions that you will find on these third-party sites. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. and our Reddit and its partners use cookies and similar technologies to provide you with a better experience. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Thank you for taking the time to let the people know. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. The truth is that paying for insurance to guard against this is a waste of money. Disabled seating is incredible on all levels of the arena. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. For tickets to events located in Canada, the Service is provided by AXS Group Canada. A scan or clear photograph sent by email is acceptable. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. x, Hello! We hope that you have a great time at the show. For more information, please see our Ticketplan's terms can be found on the Ticketplan website. This content may be old or outdated. Yes - If customer is prevented from attending because of a government mandate, this is covered. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Have now given up. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). I bought these from AXS and paid 214 (bit of a rip off site . Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. It's all a fan needs, all in one app. What is ticket insurance? These documents are require to process your application and you are unable to submit your application without these documents. Front row or on the aisle? If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). Testimonials To help us process your application quickly, please share as much information with us as possible and attach supporting documents. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. Help us help you quicker by coming with your mobile ticket ready to be scanned. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. I don't know why LiveNation pushes them, but it . BUY THE PERFECT TICKETS Front row or on the aisle? Did the same happen to you? Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. 36. It doesn't apply to housemates who aren't family members or due to attend the event. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Have you tried to make a refund by clicking on the refund option? Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. In these cases, customer service will attempt to contact you, using the information we have on file. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Please provide details in the box below and attach supporting documentation as appropriate. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Reply from AXS UK. Klicka hr fr att kontakta oss. Below you'll find an important update on COVID-19 and your events. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. IP: 161.35.97.149 If you paid by credit card it may be possible in certain circumstances to. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. I purchased my tickets with my AMEX can I make a claim with them and get my money back? The ticket is valid only for the event, date, time, and seat location issued. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Feb 17. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. We make no representations or warranties about the quality of your watching experience or your display. Apply for a refund. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. I bought these from AXS . In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. SAFETY AND SECURITY. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Problem is I cant attend the event anymore :( so I cant get a refund. Holder must possess a ticket to enter the property or venue listed on the ticket. We notice that your web browser is out-of-date. When it's time to go home, all combo lock deposit refunds are issued quickly. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account.
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axs ticket refund insurance
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