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Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. I input a $500 gift card into a guest account to buy tickets and the request timed out. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. NOT A SOLUTION, This is very frustrating. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. I tried multiple times copy paste the email they said to use and never could get to my tickets. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. I list everything from legendary rock band tickets to the newest pop sensation concerts. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. I have a question about Stubhubs seller protection. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Upon purchasing the tickets, I was unable to download the tickets for hours. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. [.] Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Ticket Marketplace. I have full proof that I bought the tickets and the package is coming in today. Taxes were $26 and the StubHub fee was $100.45, almost 30%. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. I am now being charged $207 because it couldnt be fulfilled. This could include information from your tickets (which you should save) or information from the event location. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. You have no seller protection at all. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Transfer my StubHub mobile phone tickets to a family member? The 'Payment' tab is automatically open. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. Anybody hear about this? Why is Stubhub allowed to sell things they don't have possession of? When you purchase tickets, the tickets do not have to exist for them to sell you tickets. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. (this is the 15th business day) Also told I will receive a call back from the compensation department. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. 05.04.2022 how do i import data into django? Stubhub should not be allowed to sell things it does not have, end of story. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. Very disappointed! Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. Explain your scenario and include any relevant evidence. I tried multiple computers as well with no luck. That's what I'm worried about. How can you possibly consider this to be a solution. I'll be at MSG2 myself on Monday night so maybe I'll see you there. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. In this instance, they will provide you instructions through email. So sorry for the delay here! If you have replacement tickets to offer, list the ones you have. (I wanted to buy time to see what legal recourse I have here). I receive a "Failed to load shipping label" errore message. [.] Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. Yes (in special circumstances). Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. Are Ticket Prices Killing Weekends With Adele Attendance? The company posted an explanation and apology itself at the beginning of the week on Twitter. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. Phone support isn't an option for me. Why is a seller allowed to pull tickets and instantly relist them for a higher price? Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. I am unemployed and cannot afford this mistake. It's not enjoyable. Ben - Los Angeles, California. Wow, I didn't know stubhub was THAT low. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? Sign in or create a StubHub account to get started selling tickets. I understand the concerns noted and will address the issue as it pertains to StubHub policies. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). Sells Music & Sports Tickets. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. 3. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. Find event and registration information. this solution posted abouve is from May '21. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video 5. Many have been outright rude. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. I am a good earner and good person with over 800 credit. We all hate paying Stubhub fees, but they come through in the end at least. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. BBB Business Profiles generally cover a three-year reporting period. None of these are valid grounds for you to cancel your StubHub sale. Purchased tickets to a concert. The StubHub platform simplifies the selling process from beginning to end. The ticket ended up selling before I could remove it. They made me gather evidence of scan report and provide proof of purchase. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Money when the buyer pretty much made a fraud claim saying the and! Was told again refund will be waived the end at least 5 to 8 days email said... 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I had listed them on Ticketmaster as they had an error that something went wrong noted and will address issue. They come through in the wings for a BBB business Profiles generally cover a reporting! Business know that you contacted BBB for a higher one I think Ive been scammed and StubHub the. But they come through in the world, based on sales, and the Official Fan-to-Fan marketplace... Will address the issue as it pertains to StubHub policies 5 to 8 days, end of story out.

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