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If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. The cookie is used to store the user consent for the cookies in the category "Other. business and public sector, For business and public They showed their strength but on Monday they will show their generosity. Sustainability, Northern It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Thing is there is a lot of stuff under footways so you can't go mad. 30-03-2021 I think Openreach work 7 days a week, and on bank holidays. Myself and my team cover the whole of the UK. I'm wondering will there be engineers working on a saturday? They'll aim to do this within 5 working days of you placing your order. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Very rarely. Overtime is usually available so the minimum . This cookie is set by GDPR Cookie Consent plugin. 0 Ratings Ibz Theyll need to get in touch with you, so please give us your mobile number for us to share. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. More strikes are planned in the coming weeks in the rail dispute. Replying to . Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Depending on the type of fault and the stage we're at in repairing it, you can do this online. He has sturdy life goals and knows where he wants to go. Then just follow our step-by-step guide to install your broadband yourself. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Interview. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Hence, the addition of working experience gained from Openreach can truly be like a milestone . The ISP said it can take up to 72 hours. on I saw one at a cabinet last Sunday afternoon. 13h06, I just wanted to provide to the mods and@NeilO. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Try their website here. I interviewed at Openreach (London, England) in Sep 2020. . Include an address and phone number. The ISP said it can take up to 72 hours. Engineers from Openreach managed to cut our telephone line while they were working on our road. You can view these money saving ideas by clickingHERE. and. 01-04-2021 Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For If you need help email your.problems@observer.co.uk. Ask questions and share tips with other people 24 hours a day. Was the First Engineer who the complaint was about actually a Qube Engineer? So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. After a . bt openreach working up a pole today. You were left wondering if this was just a temporary fix. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Complex Engineering Reception and Triage. Necessary cookies are absolutely essential for the website to function properly. Openreach did not have anything to add to the BT statement. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Just click on. The Communication Workers Union (CWU),. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. 22h52, Hi. Your contracted to 37.5 hours a week for work which your are field based. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. BT Openreach SFI2 Engineer Visits. Anyone else had this? Talk about pass the buck BT! They will discuss this with you before starting any work. Its not BT Openreach, its simply Openreach, a BT Group company.. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Within 10 working days, Openreach will have completed their survey. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Russian minister laughed at for Ukraine war claims. Need to change your appointment? (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Moving home . This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. If you arent available, someone over 18 will need to be around. How long is the appointment? Well remotely activate a port on the ONT. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". We publish our charges in our terms and conditions charges schedule. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Clear a path to the main telephone socket, if you have one. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. If you cant change your appointment, chat online or call us and we'll do it for you. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. You might not need a visit, just the right advice and help to identify the problem! You'll find up-to-date details of all charges and pricing information in BT Price List. BT Openreach was established in 2006 . Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? The re-branding exercise actually started, in a very low-key way, a few short . Please enter at least 3 characters to search. Darlington, United Kingdom. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Log into order tracker using your BT ID or order reference and postcode. It says: Were very sorry about the problem with NJs broadband service. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Well send you a confirmation email with your appointment date and time slot. Installation day: What to expect Job Responsibilities: Undertake poling when required Work on The installation takes around three hours and the Openreach engineer will need access to your property. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. If a charge is likely, well let you know. Hey,@zoni23welcome back to the community. How to report a BT line fault or broadband fault. Apprenticeships. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? We're an incredibly well connected and supported network of people with a strong sense of community and customer service. on @bt_uk. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. When you contacted BT, it said it had not booked that engineer and did not know about the work. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. And once you've got some experience under your belt, there should be opportunities for overtime. The union was . When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Depending on the provider and package you choose, you might be able to avoid paying for line installation. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. BT won't send no one out because @SkyHelpTeam are my provider. Technical support. Civil's don't have to give the hrs travel time as you have to start at a yard. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. At conservative gathering, Trump is still the favourite. Engineers from Openreach managed to cut our telephone line while they were working on our road. Although I would guess your fault will probably be picked up on Monday morning. All in a day's work | 17 comments on LinkedIn The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Engineers from Openreach cut the telephone line while working in the street. Contact BT for help and support with your BT broadband, TV, home phone or mobile. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. 01-04-2021 Openreach will then be in touch to arrange when they can complete the work at your premises. If the work is not complex, they'll carry out all the external work required. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Theres no charge for most engineer visits. Response was given fairly soon after initial slection. This could be when: We only charge for repair work on a small number of fault reports. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Orders and upgrades. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Monday 9th June 2014. It was reported a yesterday (I think). 26/04/2017. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Missed appointments. Accept cookies to experience the full functionality of this page. Find out more about the BT Business app and how to download it. 13h08. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. on 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre.

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