item not as described ebay return shippingbreeze airways headquarters phone number

Enter a return merchandise authorization number, if you use them. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. This was one of those times I was pretty happy I had taken photographs while I was packing it. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. You can even notate it in your description when you list anything that might be wrong with the item. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Take a front, back, side, and inside view of your item. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Report the buyer when you issue the refund through the eBay returns flow Read our article on, Need help with return shipping? If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. View cart for details. View cart for details. Escalate to eBay if you don't reach a resolution within 3 business days. So what do you do when a buyer says item not as described? What Do You Do? If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Thats the great thing about implementing these tips. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. It covers purchases paid with PayPal and most other electronic payment methods. 17 votes, 21 comments. Then and only then you give a refund for the item. See Partial refund guidelines. Take great pictures! There is a big reason for this. A dialog will open as you type your search terms. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Accept the return:The buyer will send the item back to you for a full refund. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. 2. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. 01-08-2020 - edited If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. (2) One does not activate this seller protection by calling customer service. Here you can discuss all things shipping with other members. Since last Fall, a Top Rated Seller does not need proof. I grew up in Central Florida and have lived here my whole life. If the problem is small, I take advantage of the eBay partial refund policy. If you dont ship the item back by that date, we may close your request and you will not receive a refund. The buyer is responsible for return postage costs. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. No. After contacting the seller, it's up to you whether you want eBay to step in. You might be asking, Do private sellers have to accept returns? The answer is No. I have learned that none of my items are shipped without insurance. 3. eBay will review your case and get back to you within 48 hours. When a buyer opens a Not As Described case, the sellers options are few. 3. eBay will review your case and get back to you within 48 hours. All Rights Reserved. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. You believe that it was exactly as described. By having insurance, the buyer got his money back and I was still paid for my item. My desire is that they get more than they are expecting! If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Ebay sides with buyers in not as described claims. You accept returns in your policy, and the buyer changed their mind about a purchase. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Say something like: There is a scratch on the back, please see photo #9 for details. You can go to the Resolution Center and contact the seller. Why was my refund less than the amount I paid? Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. 114K subscribers in the Ebay community. Tip If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Examples of alternative shipping arrangements. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. The carrier will then go and pick up the damaged item and do its own investigation of the damage. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. SelectExamples of alternative shipping arrangements below for more information. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Buyer pays for return postage: . 11:34 AM Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Something went wrong. We protect ourselves! Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. When I have photographs of how I shipped my item, I will have those as proof. You know its interesting that the post I read before yours says If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". For more details, please see our Condition of returned items policy. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. Another measure to cover yourself in the rare instance you get a return request. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. To the OP- the great thing is, you are selling items without much competition, apples to apples. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Returns happen. Keep in mind that some returns can remain open for up to 35 business days. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. Select the percent you want to deduct from the refund amount. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Your item didn't match the listing, or it arrived faulty or damaged. Do not refund until your item is back to you. Your email address will not be published. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. I have details about my terms with shipping, returns, freight shipping, and refunds. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. This months episode of the eBay Seller Spotlight podcast is live! Very unfair on seller and ebay part. The seller will also pay for return shipping. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Select your reason for the return and enter a comment about why you're returning it. Their listing states they do not accept returns. Tip This is something I have saved as a document and I just copy and paste it into all of my listings. Send you a message The seller may ask you for some more details about your return request. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. 07-05-2020 Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. In some cases, your response options may differ. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". Oh, Ship! Research your model before purchasing this because there will be no returns for buying the wrong item. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. eBay gives this MBG for Australian and International buyers, however . Often times, they will say something that was clearly stated in my listing. Read our most popular questions and answers about handling return requests from your buyers. Your eBay buyer claimed the item was not as described. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If youre a reseller in 2023, you can find deals on items in many places. Read the complete details about the eBay Money Back Guarantee. eBay Business Equipment Purchase Protection. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. Check out how to file a damage claim with FedEx if your item gets damaged. A buyer insists the item was not as described in order to force a return. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. If you are scared to start eBay because of the fear of returns, dont be. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. If the seller is responsible for return shipping, its important that they cover the costs. Learn more about our signature confirmation requirements. Copyright 1995-2023 eBay Inc. All Rights Reserved. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. I dont have to pay to get the item back and the person is happy because I resolved their problem. If you offered free shipping, you'll need to refund the buyer the full amount of the item. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. So having a returns policy can give you a competitive advantage. Tip Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. I threw everything away". Often, they will review the messages and realize the buyer did not read the listing. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. Enter the amount you wish to offer the buyer. How long should I give a seller to fix the problem before I contact eBay? Help for buyers and sellers. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. Copyright 1995-2023 eBay Inc. All Rights Reserved. I cant make the buyer read it! What does the eBay Money Back Guarantee cover? If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Having an accurate listing description is so important, especially if you are selling used items like I am. More shipping tips from your fellow sellers! The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. In most cases this is true. Return Claim "Not As Described"? 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. 07-05-2020 If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. See our Partial refund guidelines for more details. See Partial refund guidelines. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. 1. Good luck and sorry you encountered this circumstance. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. What do you mean by adding sold as is to your terms and policies? Select View return details. naM fo elsI. Be accurate in your listings, it will save you money and a headache in the long run! If the item is returned used or damaged, you may qualify to issue a partial refund. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. The seller was not accurate and now the seller or ebay wants to give me my money or item. If you want the items back before refunding, I'd accept the return and send them a shipping label. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Whether you need to accept the return depends on their reason for opening the return. Make a point to take action on your listings to avoid unwanted returns. In this case you can: Refund the buyer and get the item back. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Youll hear from us within 48 hours. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. What does the eBay Money Back Guarantee cover? Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond..

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