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Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 When can I request a refund if I have purchased Refundable tickets? Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Refunds must be requested no more than 60 days after the event date. Your barcode number can also be found via your online account here. How do I add my mobile tickets to the Ticket Wallet? Your confirmation email will include all of your delivery details, plus your customer information. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Print this PDF as this will be your access to the event. Ticketek acts as agent for the Seller in the sale of all tickets. This can be accessed using the 'Share and Save' button on the mobile ticket. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Where can I find my AFL Membership number? What does Ticketek do to prevent scalping? Are Refundable tickets offered on Gift Voucher sales? The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. The mobile number provided will be sent your mobile ticket/s 8. Yes, if you don't log in you will see a selection of national events. 3- 12 - Junior Ticket. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? The email may have been filtered by a spam filter. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. In most cases, tickets must be returned to the place where they were purchased. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Members can alternatively reserve a seat in the pre-determined on-sale period for each game. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . This refers to the various levels of ticket types on offer; e.g. Refunds, Payments and Exchanges. www.accc.gov.au. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. ezyTicket - your ticket is emailed to you in PDF format. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f Do I have to save my credit or debit card details? details of the event including: name, date, time and venue. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. What happens if I purchase multiple tickets and haven't received them all? Sell tickets directly from your Ticketek Account. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Don't forget to bring your ezyTicket to the event. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; Why can my friends (invitees) only purchase the held tickets one at a time? You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Is there anything special I need to do when I get to the venue to scan my mobile? To do this, please check the 'keep me signed in' box when you log in. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. How many tickets can be delivered by Mobile Ticket delivery? Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Check your billing and account details. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. These tickets will be cancelled and reissued in the name of the new ticket owner. What are the terms of concession tickets? Can held seats be purchased through any other channels? You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. You are responsible for knowing the contact details of all attendees in your group. Can I still access the full site on my phone if I need to? The obstruction varies in different venues. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). What will happen if the barcode is sent to a non-smartphone? Please refer to Ticketek's. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Change My Location For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Log into your My Ticketek account and make sure all the details are correct. How do I unsubscribe from My Ticketek emails? If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Group Bookings are available for selected events and are subject to availability. The transaction limit is 10 at both Marvel Stadium and the MCG. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner.

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