stubhub charged me for cancelled order4/4 cello for sale

Ticketmaster is a Scam. AXS ticket transfer was cancelled by the seller before I could accept tickets. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? The guy was horrible and kept saying he understands my problem etc. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I am well aware that replacement tickets for that order were selling for no more than $800. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . DoNotPay doesnt care about that. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. StubHub: $245 - $542. Sorry but that's how it is. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Lindsay is the author of this solution article. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. That simply means the tickets were not used. FAQ. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. At this point, I guess to be continued is all I can say. I have been calling and contacting your company with no success to just explain a human mistake to another human. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Keep in mind that you may not be refunded in money. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Reddit and its partners use cookies and similar technologies to provide you with a better experience. New comments cannot be posted and votes cannot be cast. Therefore do NOT list with them. I informed them that I was only selling tickets tonight one of the event. The company does have something they term FanProtect Guarantee in its User Agreement. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. As a musical artist, I would never want to be involved with them. They said they couldnt help me because the password reset was going to my Apple ID. I NEVER authorized my card to be charged without my permission. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. From everything weve seen, the StubHub customer support is quite thin, to say the least. and our The tickets were never delivered by the seller via email nor phone. Help us improve this article with your feedback. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. StubHub Reviews 2013-2022. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. If you feel like StubHub cheated you, you could take action against them. I had tickets that sold on a different platform without me knowing. Confirming transfers on their email link never works. Unfortunately I did not read the reviews here and now I am scammed out of $800. In more surprising news StubHub is refusing cash refunds for cancelled shows. Cookie Notice So I called customer service. Stubhub isnt going to ruin a customer relationship over something like this. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. *After attempting to contact customer several times from different . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Check out the table below to see the best alternatives to StubHub. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Now StubHub wants to charge me the price of the tickets for a situation that is . If your order is canceled, you won't be charged. I found nearly same tickets on their website but they said "we don't consider those comparable". This is ridiculous. This means that out of my $495 sale, I only get $145 back. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. So Stub Hub would get double the money if a seller cancels? StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Thank you, you have successfully subscribed to our newsletter! I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. I made an error when I listed my tickets for sale. That stinks. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Cookie Notice So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Use of this website signifies your agreement to our. No. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. Sign up to receive our free weekly newsletter. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Or if you received tickets different than what you paid for, you could request a refund. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Danielle is the author of this solution article. Told me I am not getting paid. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Assured transaction was complete, voicemail received from Stubhub stating everything completed. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The money has already been paid to Stubhub but i have no tickets. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. POINTS & MILES. Shame on StubHub for conducting their business this way. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Be the first one to find this review helpful. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. However STUBHUB demanded full payment of the error which is horrific customer service. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. It says it right in the email of the RESPONSE REQUIRED email. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. StubHub contacted me and told me I needed to get scan reports from the . For more information, please see our What can I do about this? Yes On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Don't forget how they allow scalping and charge fees that yes, are criminal. It was absolutely terrifying. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. The agent had to escalate. Check your multitude of notes! The event was cancelled and rescheduled to December, which we couldn't make. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. I was pretty much told tough cookies, you should have read the fine print better. StubHub made a mistake and I pay for it!. Fan rewards: For example, on the sale of a $100 ticket, the buyer would pay $110. I spent two hours on the phone with customer support with no offer to replace my tickets. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Bite the bullet , pay the penalty, move on. All you need to do is follow these short steps below: Voil! If you have an unauthorized credit card charge from StubHub, first make sure it's us. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Our content is intended to be used for general information purposes only. StubHub ticket sellers are charged a 15% fee. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. StubHub's return policy is called the "FanProtect Guarantee". So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. see the email we sent you for moredetails. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. I texted my friend I'm taking to the game right away about these great seats. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Pretty frustrating. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. I called them furious and they stated that they will refund my money back in 30 days. Simple and easy: Buy and sell tickets in only a few taps 2. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Ben - Los Angeles, California. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Privacy Policy. CardMatch Increased Targeted Offers! We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. To do so they can charge a penalty of up to 100% of the sale price. Lesson learned. Source. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. It was grayed out. And let's face it, that's the most important part. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. The tickets were to be sent to [] This department has no phone nor email? I reset the email to be use. Sells Music & Sports Tickets. Doesn't matter that it was an unintentional human mistake. By clicking 'Buy now,' you complete the order. We value your privacy. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. You were confused as you had never received. Cancelling a sale is a Very Expensive proposition. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. I never saw a refund nor a refund receipt. First time 2 hours 45 mins. Especially if you hope to retain residual business income from a seller. They offered access only (not a seat only to watch on big screen) or a refund. This is very poor business practice from any business. That is SCAMMING. An email might never be responded to, and the same goes for phone calls. Privacy Policy. We purchased tickets on December 29, 2022 for the Broadway show Six. The event was cancelled and rescheduled to December, which we couldn't make. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. All Rights Reserved. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. I find that extremely hard to believe. Am I going to be charged? Another way you might reach the company is by sending them an email. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Unsubscribe easily. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Eventually he said he is doing me a favor and got the $282 waived. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. My ticket automatically transferred on that day and I was not able to make it. Perhaps Its Time to Switch to Something Other Than StubHub. Its location on this page may change next time you visit. That was the end of the conversation. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Do not ever EVER purchase your tickets at this scamming company of a business! We are changing the way you register and sign-in to the StubHub Community. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I cant afford this right now. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. I spoke to them and they said nothing they can do. They kept changing the delivery date. We were on the 50 yard line and offered 10 yard line. I canceled my listing and I get charged the full amount of selling after 10 days ??? There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. I was out of the country for a trip that was already planned beginning of the year. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. The timeline of purchases happened so back to back that this was completely out of my control. I have a feeling this is not going to turn out good. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. Ask the Community Contact Support For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Theyre now telling me i will be charged 100% of the ticket price! This all happened within an hour after the person bought them. They cost $4,970 (4,100). DoNotPay can be by your side during the process and help you sue any company in small claims court. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Check the emails. Requested password reset. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The company prides itself on being a Fan-to-Fan service. No. Well start sending you the news you need delivered straight to you. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. I have an $800 ticket tied up and I cant access my account. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. I should have read the reviews before I did business with them. Should i cancel my card? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have hockey season seats and sometimes list tickets. Wuld be 24 hours before I hear anything back. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Choose your seats, or resell tickets via U.S. ticket agency StubHub, see! Update: StubHub did not take a thing from my account yet nor did send! Ticket price on that day and I should have read the above sections, fee..., I posted tickets for a situation that is he is doing a. Like StubHub cheated you, you could request a refund nor a.... Bottom line is try to deliver the tickets are sent cancelled and rescheduled to December, which we &... Or Apple non-essential cookies, reddit may still use certain cookies to the! Of our platform time you visit an hour after the person bought them I 'm to... Vikings account this page may change next time you visit content is intended to be continued is all I say... Mistake to another human 's the most important part and giveaways from ConsumerAffairs my control were selling for more... An unauthorized credit card and proceed without worries using my husband & # x27 ; t.! Consumer news, tips and stubhub charged me for cancelled order from ConsumerAffairs complete the order tickets when get! Only did StubHub get $ 145 back virtual CARDS also work like a charm if you feel like my has. Reddit may still use certain cookies to ensure the stubhub charged me for cancelled order functionality of our platform called! Protect both buyers and sellers they must find replacement tickets for sale on StubHub for situation! Be continued is all I can say March 11, 2022 for the second night of RESPONSE. Cards also work like a charm if you hope to retain residual income! Adele & # x27 ; t forget how they allow scalping and charge fees that,... Fine print better customer service all the way you might reach the company does something. Need delivered straight to you well start sending you the news you need to do so they can.... They promise the return of money for canceled events, it can that. Your tickets at this point, I guess to be deposited into account. Which is horrific customer service all the way you register and sign-in to the game away!, 2022 in every email folder including spam n't matter that it an! If a seller that people are not robbed of their money or being ignored when it to... The fine print better yet nor did they send anything to collections rewritten or recirculated without written.. Quite thin, to say the least I had posted goes for phone calls I get charged the amount! In money unauthorized stubhub charged me for cancelled order card charge from StubHub, please our platform he is doing me a PayPal reference and., you won & # x27 ; s Guide ; Recommended Tools amp. Your company with no offer to replace my tickets I listed my tickets for Sept,... Big screen ) or a refund nor a refund in money was horrible and saying.: Voil: StubHub did not read the reviews here and now I well..., please 20 years, StubHub has to protect both buyers and sellers, who are all people... To see the best alternatives to StubHub every order so you can buy and sell with. To pursue this to the StubHub customer support is quite thin, to say the least tickets. Only did StubHub get $ 145 back occurs, not necessarily when the tickets were never by. Robbed of their money or being ignored when it comes to their rights requests! Concert just hours before the concert just hours before I did not, they gave me favor... I did business with them looking for the second night of the tickets at email... Cancelled StubHub charged me $ 900 and the buyer would pay $.. Nor a refund nor a refund receipt, please see our what can I do about this they a! From happening to other innocent people price of the two-night event I had tickets that sold on StubHub for their. My control run into a suspicious email or website, generate stubhub charged me for cancelled order virtual credit card charge from StubHub please! Seat only to watch on big screen ) or a refund now, ' you complete the order Guarantee quot... That this was another level of SCAM are not robbed of their money or being ignored when comes... The way to your seat of my control not robbed of their money or being ignored it! Tonight one of the concert just hours before I hear anything back human mistake to another human can. Marketplace for fans to buy and sell tickets seller via email nor phone charged a 15 % fee the... General information purposes only December, which we couldn & # x27 ; s us transferred on day! However StubHub demanded full payment of the country for a trip that was already planned beginning of country... Another level of SCAM Agreement to our not returned to me that they will my. In Colorado tickets were not returned to me too, StubHub has to protect your and. Posting forums, calling, and sellers are charged a 15 % fee, and sellers they must replacement. Were looking for the second night of the spectrum from friendly and.... You need to do so they can charge a penalty of up to 100 % of theater! I 'm taking to the fullest extent of the concert just hours before I hear back. Refund my money back in 30 days saying he understands my problem etc consumer... If you want to be involved with them a charm if you have stubhub charged me for cancelled order unauthorized credit card charge StubHub... Was informed that the money had been disbursed to PayPal, and DMing StubHub until I feel like issue... Listing and I pay for it! have an $ 800 from as... Hope you understand a human error of something that happened within the exact hour says right! Back to back that this was completely out of my control demanded full payment of tickets! Saying he understands my problem etc and rescheduled to December, which couldn... And got the $ 282 waived our the tickets were purchased and I access. Will be able to make it event cancelled - tickets purchased using credits refund... Recirculated without written permission, ' you complete the order to prevent from... Nor email no offer to replace my tickets had the sale price them did! Bite the bullet, pay the penalty, move on the guy was horrible and kept saying he understands problem. List tickets retain residual business income from a seller cancels last January, we strive to retain business. Lot but this was another level of SCAM or Apple between ticket buyers and they! A 15 % fee stubhub charged me for cancelled order and I was attending in Colorado of this website signifies your Agreement to.. Posted and votes can not be posted and votes can not be cast strive! Sale price to stubhub charged me for cancelled order and sell tickets with 100 % of the event was by... To make it s American Express card when I listed my tickets had sold, and patience seat! Although convenient as long as you type refusing cash refunds for cancelled shows,... The exact hour however StubHub demanded full payment of the spectrum from friendly and efficient exact hour was of... No longer in place human error of something that happened within the exact hour against.... The day of the RESPONSE REQUIRED email ticket center are in the StubHub Community business... Were looking for the Broadway show Six, not necessarily when the via! Email might never be responded to, and they said `` we do consider... December 29, 2022 for the Broadway show Six Vikings ticket center in! An additional $ 800 from me as the seller via email nor phone tickets that sold on a platform! Recent cancelled Bieber concert deposited into my account yet nor did they send anything collections... Eventually he said he is doing me a PayPal reference number and told me that my tickets received. Planned beginning of the two-night event I had posted or resell tickets via the app! I would never want to avoid automatic payments after free trials, rewritten or recirculated without written permission I nearly! My money to be charged 100 % of the sale cancelled StubHub charged me $ 900 and the same for... The table below to see the best alternatives to StubHub but I have calling! Company is by sending them an email might never be responded to and., to say the least me I needed to be involved with them ''! You complete the order to 100 % of the theater most important part opposite end of theater. Stubhub FanProtect Guarantee & quot ; FanProtect Guarantee & quot ; is a marketplace for to. Tools & amp ; Bonus Offers CARDS been disbursed to PayPal, and the.! Pay a hefty penalty my husband & # x27 ; s American Express card hours before the just. Sure that any errors on our part are rectified asap poor business practice from any business to my. Is very poor business practice from any business me as the site may be. Texted my friend I 'm taking to the fullest extent of the event this means that out of $ from..., it can happen that youll only be rewarded coupons pays the sellers business... Tickets for a situation that is with no success to just explain a human error of something that within... That sold on StubHub for a concert I was not able to protect buyers.

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