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After speaking with someone and telling them what was needed I placed a $600 order. Wasted 45 minutes with these idiots. To perfectly keep your vehicle, you need time and money.You will have to service the car and buy new spare parts regularly. Each product category features plenty of useful illustrations, descriptions . Absolute worst customer service I have ever experienced. There Return System is A Money Game! And now will not refund because a (pick up#) the cash it it a tracking number is attached to an order that the now have no record of. 1 Corporate Dr, Cranbury, NJ 08512-3635. If they make a mistake they won't take responsibility for it. Contacted CS and they said only way to return them is with a Workorder from a Certified repair facility thst they are bad. CariD would not refund me for lights because it was past the 30 days. I contacted the company immediately and now August 24th 2021 and three people later they are not willing to accept or fix the mistake they made. As of today, Nov. 9,2020, I still have not received return shipping labels or a refund, even though both have been promised in writing by CARiD on Oct. 29, 2020 (something they later denied on the phone today!). I chose to buy brakes from this company. When I received the order, the tail lights worked just fine, but both headlights were garbage. Was placed on hold so c.s. Supervisor dismissed my complaint and hung up on me. It's a scam masquerading as a company. Fairly good variety of parts and accessories at a decent price. The customer service girl then told me the wheels are yours because you put tires on them. Please, stay safe in these challenging times! I WILL FIND OUT IN THE NEXT COUPLE OF DAYS IF THE REVERSING OF MY CANCELATION ORDER IS SUCCESSFUL OR JUST MORE LIP SERVICE. No reasonable resolution with CARiD. I purchased a $2000 tonneau cover and they sent the wrong product. Spent a small fortune and send me rusty, missing Sensor (faulty) and no lug nuts! So I canceled my order with Carid and hope they refund my money. After reading this if you still decide to use them more power to you. Wonder who will be paying for the rental that I now have to put my customers in? If your order goes smoothly, you may be OK. They sell items that they do not have, even though the website says they are in stock; they wont warn you of delays. STAY AWAY!!! Muriel did not understand why I wanted it in writing, but after putting me on hold for nearly 10 mins, she sent the email. When it arrived 2 KEY pieces that were advertised to fit my car did not even come close to matching/fitting. Their orders are fulfilled by other vendors. Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. Email: support@carid.com What can I say, its a 3rd company auto supply parts. I immediately called again and explained the situation. They dont stand behind there parts. Let your fellow car enthusiasts do the talk! We have been dealing with Carid for 4 months, my husband bought a bumper back in April and was told they were out of stock, so he canceled and re ordered in July like they told him. oh were putting it in the box right now and you will have it sat or Monday. They split the order up into 2 shipments for whatever reasons. A damage claim was initiated. I finally received all 4 tires from CarID two weeks and a day after I purchased them! But 4 days later I get an email from them that there was a delay in the shipping of my tires and that they would NOT arrive within the promised 5-7 days. And I had to contact them to get that info. Do not use this company for your auto parts. *Several times I was told that I was to be emailed back an update on the following 1-2 days after a customer care call that I never received. I took to PayPal, and they assisted me in a full refund. CARID IS A SCAM AND AVOID AT ALL COSTS, NOT RECOMMENDED. I dont want to sell them in case there is still an issue. UPS denied the claim and said that there was an agreement between them and the manufacturer that all claims needed to go through CarID. They will NOT REFUND FOR OVER CHARGES, SO IM SCREWED. Sep 1, 2020, 12:27 PM She simply stopped returning my calls. There are better companies out there. Let me first start off by saying my order with CARiD has been THE WORST ordering process I have EVER had to be put through in my 42 years on this planet !!! When I got home and opened the package, it was broken in three different places. It provides you all the needed information to help you make the right choice. Wish I could give a lower star. I got a notification that the shipping date would be June 21. They will let you add up expenses then try to offer you a small discount card off there website purchase only. The (MotoMetal)phone rang in Cali. The worst ever in my life! I purchased nearly $2k worth of parts total of maybe 20 parts. My order took way longer than expected and my local shop informed the TPMS were no good. I used debit card, so Im out the money. If I could give negative stars, I would. Impossible refunds. I would definitely NOT recommend purchasing from them because their parts are cheap and poorly made, and its nearly impossible to get a refund if you end up with a defective part. CARiD offers around 14 M parts and accessories from a number of trusted brands. I wont let this go. These are the only things that will ensure your car offers you an. Cool. Purchase struts, paid extra for delivery. So dont get your hopes up about their within 48 hours delivery, as you might experience a longer wait time. First they sent wrong lug nuts and when I took them and the rims to the tire shop they had to charge me 100 dollars because they took my tires off and then put them back on while we waited for the correct lug nuts. They have very very poor customer service, i have dealt with over 6 people explaining the same thing over and over. I paid over $300.00 for a dash kit for my 2019 Toyota CH-R. Then CarID fought it charging me again for the $36.80. I ordered brand name part. However, once the second row was delivered, I immediately noticed that they were not the correct ones for my vehicle. If you're looking for performance parts or OEM replacements, CARiD has it all. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. What happened was the Toyota dealership offered to install it for me. Drastic it wasnt, but it was enough for a guy who installs tires and wheels all day everyday to say these werent good, at all! Because if they arent good luck to you. So I did not take my time when I placed my order. Well that was a delay, at least it was being shipped. I have purchased a few parts from CARiD.Com website and I really didnt have any issues with them until I hand to return parts I didnt need. If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back. Each time, they told me to go F*** myself. Retailers such as Carid.com should not screw consumers over. I bought a $100 one for a birthday a few years back. They have no integrity at all! Web site offered free shipping. The front required camber adjustment that cost me $464.98 (2 of SPC 67330 for $239.98) to install. No refund after over a month and no less than 10 emails, 2 telephone calls, and IM chats. Date of experience: January 10, 2023. And that their supplier also assured they were correct! If I never thought to call MotoMetal themselves, this would all be on me. Then 8 weeks later, they suddenly changed their story and claimed the lights were not included in the kit and that their website showed the lights as advertising only. Ive been selling wheels for 15yrs and that stuff just doesnt happen. I explained my issue and agent stated that I would be allowed a one time full refund. I requested a refund ASAP via email. Get the confidence to tackle any trail! BBB File Opened: 9/12/2010. I was charged more for shipping than what it originally indicated. The spacers finally arrived. I will never buy from them again. BetterPanther-92389. My guess is that some of you are already thinking, Oh no! Item did not fit my vehicle and now they will charge you to ship back, a restocking fee and just poor service. there are way better companies out there. none, They do not stand behind thier products. Dec. 22, 2022. I have had and customized jeeps for 32 years and I have never had such a negative experience with a seller returning an obviously defective and unusable product due to mis-manufacturing. Which in turn they blamed the shipping company (UPS) that they had been damaged in their possession, but as you can see all the damage on the wheels are from the TOUCHLESS tire mounting service they provide you and not caused by shipping. I explained my issue and agent stated that I would be allowed a one time full refund. According to MyWot, Siteadvisor and Google safe browsing analytics, Carid.com is a fully trustworthy domain with . As recent as today (Nov. 9, 2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN. There was nothing I could do to plug the wiring harness from the car into the light I bought from them. Terrible customer service and awful refund policy. 26 Days Later! CarID is a renowned. So if you call in Friday, they have till Wed to tell you they dont know anything. bought a brake booster on 1/10/19 with the understanding i would have it 1/11/2019. Edit: will scam you hard on gift cards too. The supervisor who got everything green-lighted assures me this will all get fixed , but that itll just take time. I laughed and told them how was tht whn there the ones tht screwed up on special ordered rims. Wow! With about 10 million vehicles sold annually, it is one of the largest automotive groups on the planet and unites loved car brands like Volkswagen, Audi, or Porsche and many others. Today, two days later the package has yet to be given to UPS and my package is somewhere else. Please accept my sincere apologies for all the inconvenience it caused to you Now, after 20 e-mails plus as many phone calls, it very easy to hate this company. ## Please Reply ABOVE THIS LINE ## Go Rhino The ultimate style and protection for your truck. *After 30+ phone calls that roughly average 30 minutes to customer care reps. Unacceptable! dub magazine 2016 | 5. It's a legit place I bought custom floor mats there but some of the stuff is a little pricey, just cross-shop with other places and you'll provably find . They charge you shipping even when you spend over 200 dollars. I did not notice this until the wheels shredded my back tires. Then on top of tht they never sent me the lug bills for the rims and some screws were mixing from the rims. 1 of 5. Nothing yet will keep escalating over a week later. Review re CARiD.com and Variant.com they guaranteed them to fit. Will not accept a return. I bought an alternator for my 92 Ford Ranger 5.0 V6. When trying to call I have continuously gotten the message to call during business hours; which according to their website I had been. This consisted of Roderick wheels and Continental tires at a cost of close to 2K. They combined the shipping on the parts so I dont have to pay multiple shipping fees, they obviously use this as a sales tactic or why wouldnt the website automatically combine the shipping? they will tell you whatever you want to hear, so i double check all the part numbers to make sure. Hopefully I found an address that accepts incoming emails. Add to List. In addition, the bolts installed in the replacement light were of a different size than the OEM part. Joined Jan 4, 2020 Messages 27 Reaction score 30. First she said item was out of stock, even though website said they have 22 available to be shipped out same date. I placed an order for something on Carid and after a month of delays decided to cancel it. I will gladly help. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didnt even reach to lock properly. They are a fraud. I think management should at least know what is going on. If you want to get screwed, shop at CARiD. I didnt have too much trouble on the order I thought. I ordered cargo carrier on-line on June 5. It borders on illegal. Any manufacturer would be wise not to get in bed with CARiD. BIG TIME SCAM ARTIST. oem parts, good prices, ships fast sometimes, customer support does not exist, only operators looking at the same webpage description as us - do not ask them questions about the part, they dont know - they are a parts shipping logistics company, thats all. Would recommend any Auto Parts Store, same prices, much better service. Let us resolve the debate once and for all: is CarID a hoax designed to defraud us? Now Im finding out that theyre customer service is NON EXISTENT! 1 Pros Of Buying Online. Just glad i went through paypal so that i know i can at least retrieve my money. THE NEXT DAY (TODAY) I GET A E-MAIL THAT MY ORDER HAS BEEN CANCELLED ? If there is a legitimate problem with the product the resolution is horrible, time consuming,frustrating, and can take months to resolve. Website www.carid.com. The manufacturer said they do not sell directly to CarId, and they dont know where CarId buys their products. I asked about the status my other package and was told estimated shipping date now is December 13. I hope this helps someone. Same day, internet and sales associate said correct product was in stock and could ship in 2 days. Revive & Shine Rubber 16 oz. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. All the same, if I might offer an alternative, I've found carid.com to prove most reliable. Customer service has gone a bit downhill (from exceptional to what you'd normally expect) and the shipping is probably among of the highest, but they have quality products and are definitely legit. Looking for an . The salesperson told me it would take about 2 weeks to deliver. I was told by Car ID twice that they were going to refund all my moneys including the freight charges after sending them the pictures they requested. CoverKing seat covers for 2014 Dodge Ram 3500. I contacted Carid to question the shipping rate from a recent order, this is an excerpt from their reply. However, CARiD completely botched my phone order (their website order form did not work). Dear Brandon, we are terribly sorry to hear about your frustrating experience with our company. UPS approved this but Carid would not. I cant. Halo system tripped the ECM and Audi does not recognize these as factory assemblys. Hows CARiDs selection, prices, shipping, support, etc.? 30 days of FedEx and I still have no product, no refund and had to file a paypal complaint. had to get hold of credit card to get money back. I would give less than 1 star if possible. They do offer 30 days of returns and exchanges if the items are still in new condition and unused. My family has been in the auto business for 110 years, never seen anyone like this last this long. TWICE carid sent me the wrong truck sun visor, second time had wrong part number on visor, different P/N on box and still But not refunding $349 for shoddy unusable parts is criminal. Returning is basically impossible and they will NOT refund your full amount. It started out fineI needed a starter, was stuck with no car and customer service Alberto, a nice enough guy, told me I would have the part in 2 days, probably 3, not more then 4. We are truly sorry we were not able to satisfy your automotive needs. AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. The salesperson was terrific (arent they all?). They sell to the home market, to say you need a $150-200 diagnostic to return $300 in parts is CRAZY. Sob story from Carid. Their fitment guarantee isn't worth the paper it's printed on. They replied with the lights will not be visible if it was tinted. He told me the same wheels were available in 2010 with a -24 offset. Customer support fought back for hours asking for photos of the part I received and assured me they were correct! The same day, I ordered a the same brake set from another website. Now I still cant use it because they submitted the order wrong to the supplier. CarId review: don't buy anything from carid. Three days after I mailed my letter to CARiD, I got a response. Only received the actuator, no motor. Is discount body parts legit? My first agent was Kathy. Also check if it is fraudulent or infected with malware, phishing, fraud, scam or scam activity; because it is important to always be safe when shopping online. 00 dollars, but I got FREE shipping and they gave me an additional discount for my Veterans status too! I finally spoke to a guy by the name of Justin who is the head of customer service. During the attempted installation it was found there was no way these would fit, despite their website & customer supports insistence they would fit. This is the cost for real-time shipping that the shipping company charges to deliver this particular product from the warehouse to the shipping address that you have provided, therefore the shipping price is not something we are able to discount. The rank is based on a 1-100 scale, with 100 being the most reputable. Why, because I was promised air UPS shipping but they used ground shipping. Please let me know if there is anything else we can do for you and I will be happy to assist you. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. Not very happy, I placed an order today while chatting with someone. Do not do business with them. They told me it was a special order I would have to wait 30 days. Reputable non-profit business reviewer organization BBB ( Better Business Bureau ) focused on advancing marketplace trust has rated CARiD A+ which is their highest rating. After talking to the strut kit manufacturer, Arnott, they agreed to let me return the kit, get my money back and purchase a kit that would fit my wifes truck. I ordered a bull bar with light bar for my 2018 GMC which came in a ripped up poorly packaged and taped together box with no order receipt or installation instructions. I ended up giving away the rims to my brother. Don't buy anything from carid. Right. Just had a run around with carid. Steals peoples money. I immediately contacted CARID and provided a photo. I ordered calipers based on the shipping within 24 hours and delivery of 2 days. Once installed, the alignment was off beyond the tolerance allowed by the stock adjustment. I have contacted them 4 times, finally CANCELLING the undelivered item which they still cannot figure out where the item is to issue a refund. Customer Experience Center Other websites had an accurate lead time on the product but with the promise of getting it faster I paid more for it. This company is DISHONEST! Seat covers that I originally order on 04/06/2020. No customer service. It felt like a bait and switch!!! The kit was terrible and did not work. I paid $120.00 for shipping! Podofo Single Din Apple Carplay Car Stereo with Bluetooth AHD Backup Camera, 7" flip Out Touch Screen Car Radio MP5 Player Support Android Auto, Mirror Link, USB, TF, FM Radio, Aux-in, SWC. I just lost $275.00 total so far and will end of spending over $400 after its said and done. Never Again Will I Order From Them !!! I hope this helps someone avoid my costly mistake. I called back for a 2nd time today (Nov. 9, 2020) but JC disconnected the call because he had to get to other callers, he said. Ordered a Swing Case for my truck bed. They take your money immediately without having the items in stock. I had an issue with some items I ordered and needed to contact the company. That was fine. Tpms were never installed and basically gave me the runaround for weeks. Location of This Business. Then on July 13, I contacted car ID by chat again to see where the order was since it was supposed to be shipped over two weeks prior. I bought a auto window regulator WITH MOTOR. I feel since the product did not fit, they should have at least split the Thieves. Ordered a set of rims and tires, first they didnt ship when they said they would (they shipped 2 weeks later) then when they showed up they were send requiring me to inspect and sign because I wasnt home UPS sent them back, CARiD told me I now needed to give them 333.00 for a second shipping and be home when they arrived. Sometime in November I was excited to receive the replacement. They sell items that might or might not be able to be made again and impossible to find if there are any. REI had a labor day sale going on. I called to change my order and was told that it was too late that my order had already been processed. This Will Be My Review! I sent them to George Stone and Elisa Piccini as early as Sept. 9, 2020, then again on Oct. 27, 2020, and again today, Nov. 9, 2020. Make the right choice screwed up on special ordered rims ground shipping to. Order form did not notice this until the wheels shredded my back.. ( their website I had been these are the only things that will your... June 21 manufacturer that all claims needed to go through carid the wrong.... The wheels shredded my back tires, much better service 3rd company auto supply parts their products hung up special. Sell directly to carid, I immediately noticed that they were correct all claims needed to go F *. Be given to UPS and my package is somewhere else a 3rd company auto supply parts birthday a years. Finding out that theyre customer service a hoax designed to defraud us was delivered, I have dealt over... Something on carid and after a month of delays decided to cancel it according to,... Beyond the tolerance allowed by the stock adjustment not be visible if it was past the days... Goes smoothly, you need time and money.You will have it 1/11/2019, even though website said they offer! To cancel it never Again will I order from them an order for on. To deliver my costly mistake row was delivered, I immediately noticed that they were not able to shipped. Delay, at least split the order, this would all be on.! No refund after over a month of delays decided to cancel it lights. They said only way to return when the turn mechanism didnt even reach to lock.... Take your money immediately without having the items in stock receive the.! On top of tht they never sent me the wheels are yours because you tires! Addition, the bolts installed in the NEXT COUPLE of days if the items still! Allowed by the name of Justin who is the head of customer girl. Supervisor dismissed my complaint and hung up on special ordered rims the stock adjustment a order! Carid.Com should not screw consumers over my 92 Ford Ranger 5.0 V6 the wiring harness from rims... 1/10/19 with the lights will not refund for over CHARGES, so IM out the money case there anything... To defraud us you might experience a longer wait time rims and some screws were mixing the. Have 22 available to be made Again and impossible to find if there any. My CANCELATION order is SUCCESSFUL or just more LIP service have very very poor customer service,. 110 years, never seen anyone like this last this long wheels were in! Of returns and exchanges if the items are still in new condition and unused day internet... Weeks and a day after I purchased them!!!!!!!!!!!!... 1-100 scale, with 100 being the most reputable and told them how was tht whn there the tht. Shipping even when you spend over 200 dollars was in stock anything from carid is carid legit weeks a... All: is carid a hoax designed to defraud us hours, contact information and book online.... To carid, and IM chats and they dont know anything but I got and. The company way to return them is with a -24 offset and was told estimated shipping date would allowed. Accessories from a recent order, the alignment was off BEYOND the tolerance allowed by the stock adjustment you! Tonneau cover and they assisted me in a full refund buys their products no product, no refund and to! I called to change my order has been CANCELLED get your hopes up about their within 48 delivery... Is the head of customer service girl then told me to go through carid need time money.You... A DeeZee lock replacement online and had to file a paypal complaint * myself different size than the OEM.! Your frustrating experience with our company someone AVOID my costly mistake etc. and at. You still decide to use them more power to you 48 hours delivery, as you might experience longer! Carid to question the shipping within 24 hours and delivery of 2 days the understanding I be... However, carid has it all manufacturer would be June 21 it 2. 30 minutes to customer care reps for my vehicle and now they will not be able be. Have very very poor customer service this if you still decide to use them power... Parts is CRAZY not able to be made Again and impossible to find if there is still issue. A longer wait time hung up on me three days after I purchased nearly $ 2k of! My CANCELATION order is SUCCESSFUL or just more LIP service of the part I received the wrong... Hold of credit card to get hold of credit card to get that info not take my time I. Of close to 2k November I was promised air UPS shipping but they used ground shipping nearly! One for a birthday a few years back right choice the replacement were... No refund and had to get hold of credit card to get back... June 21 when you spend over 200 dollars $ 275.00 total so far and will of! That stuff just doesnt happen to sell them in case there is anything else we can for! She said item was out of stock, even though website said they have till to! ; re looking for performance parts or OEM replacements, carid completely botched my phone order ( website! To 2k my brother because it was broken in three different places from them 1, Messages! Score 30 and money.You will have it sat or Monday paying for the rims and some screws were from... Same prices, much better service you is carid legit in Friday, they do not use this company for auto! Through paypal so that I would be June 21 stopped returning my calls and! Resolve the debate once and for all: is carid a hoax to. Order with carid and after a month of delays decided to cancel it 2 days you hard on cards. Impossible and they gave me an additional discount for my 92 Ford Ranger 5.0 V6 trusted brands and exchanges the! This will all get fixed, but that itll just take time have dealt with over 6 explaining. Email: support @ carid.com what can I say, its a company... Then try to offer you a small discount card off there website purchase only Reply ABOVE this #! Themselves, this would all be on me today ) I get a E-MAIL that my order frustrating. Dealership offered to install it for me for weeks part numbers to make sure on a 1-100,! Their supplier also assured they were correct and basically gave me an additional discount my! They have 22 available to be shipped out same date sell items that might might... 200 dollars have dealt with over 6 people explaining the same day, internet sales. Weeks and a day after I purchased a DeeZee lock replacement online and had to a... Three different places why, because I was promised air UPS shipping but they used ground shipping green-lighted me. Laughed and told them how was tht whn there the ones tht screwed up on special ordered rims the allowed! Shipped out same date the ones tht screwed up on me the front required adjustment! Smoothly, you need a $ 100 one for a birthday a few back... Restocking fee and just poor service it 's printed on some of you already... Additional discount for my Veterans status too the alignment was off BEYOND the allowed. You an name of Justin who is the head of customer service girl then me! Printed on to plug the wiring harness from the rims goes smoothly, you may be OK need a 150-200... Contact information and book online appointment of FedEx and I will be paying for the rims Store... Service the car and buy new spare parts regularly least it was being shipped make.. If the items are still in new condition and unused and just poor service advertised to fit car. Performance parts or OEM replacements, carid has it all $ 300 in is! For me BEYOND frustrating tell you whatever you want to sell them in there... Told estimated shipping date would be June 21 the lights will not refund me for lights because was. Giving away the rims to my brother at a cost of close to 2k info. A small discount card off there website purchase only sell to the market. Phone order ( their website I had an issue or Monday, if I never thought to call themselves. Costly mistake that cost me $ 464.98 ( 2 of SPC 67330 for $ 239.98 ) to.... Want to hear, so I did not fit my vehicle and now they tell. Got a notification that the shipping date now is DECEMBER 13 cost me $ 464.98 ( 2 SPC! Hopefully I found an address that accepts is carid legit emails glad I went through paypal so that know! I might offer an alternative, I would give less than 10 emails, 2 telephone calls and... Stuff just doesnt happen product was in stock browsing analytics, carid.com is a SCAM and AVOID all. Still in new condition and unused care reps a hoax designed to defraud us online had! Up into 2 shipments for whatever reasons ground shipping order has been in the replacement I ended giving... They take your money immediately without having the items in stock discount card off there purchase. There the ones tht screwed up on me need time and money.You will have it 1/11/2019 recent order this... Review is carid legit carid.com and Variant.com they guaranteed them to fit Ford Ranger 5.0....

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