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1.4. We are a pioneering company specialising in providing customer relationship management within a face-to-face environment. For more information, click here. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. If the right of cooling off is exercised within the aforementioned period and the Service has not even started, solely the price for the Services shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customers decision to cancel. We are not responsible for the content or functionality of any of those external websites. _gid Google Analytics Used to distinguish users 24 hours Be genuinely held (where it states opinions); We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. TLScontact companies If you do not agree to these terms, you must not use our site. Your partner in Nigeria for all your visa applications to. TLScontact allows some third parties to set and access their own cookies on your device. 12.2 You must ensure that the details provided by you on registration or at any time are correct and complete and inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. My e-mail address * i.e. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. 4. Personal details: name, email address. Please choose the Visa Application Centre where you would like to submit your application. Further legal action against you; 2.4. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Watch the video. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. Complete your application form Prepare your supporting documents These Terms of Service may be consulted on the Website at any time. If you wish to contact UK Visas & Immigration with a question about your visa application, you can do so by phone or email. 15. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. Introduction TLScontact Lagos Phone Number Ikeja - +234 1 269 2188-92, 2615047 Fax: +234 1 261 5047 Website Login: https://uk.tlscontact.com/ng/los/index.php ADDRESS OF TLSCONTACT ABUJA Uk Visas Application Centre, Third Floor, EL-Yakub Building Beside Metro Plaza PLot 1129, Zakaria Maimalari Street, Central Business District, Abuja 10. Please have your TLScontact reference number or passport number ready prior to speaking with one of . You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. This list may vary depending on a Clients requirements and the services you request from us. Travelling to the UK The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. Your partner in Nigeria for all your visa applications to Italy Select your centre Abuja Lagos Victoria Island Recommended Services for you Premium Lounge (Abuja) NGN 18,500.00 Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. 75009 Paris, France The Customer therefore agrees not to reproduce or use said studies, designs, models, prototypes, etc. We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. Contact Us - TLScontact www.tlscontact.com VISA APPLICATION QUERIES. 2. The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. email@mailexample.com Please provide a valid email address in order to receive the confirmation mail from us. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. Learn more about us Our government clients Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. For any and all claim with regard to the decision made with regard to your application please contact directly HMPO on the following link, Biometrics Enrolment service on the following link and for DNA testing on the following link. In case you havent activated your account, thank you for clicking on the link sent to your mailbox. All e-mails from the system will be sent to this address. Answer your enquiries and/or resolve any dispute relating to TLScontact specific services; We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to: Is stored for only as long as required to process service; The Services are provided and supplied for private use. This new centre complements bigger locations for UKVI in Ikeja, Lagos and in the Nigerian capital Abuja and enhances the services available to TLScontact visa applicants in Nigeria. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. By using our site you accept these terms Promote sexually explicit material; Our call centre is available from Monday to Friday from 08:00 - 15:30. The store will not work correctly in the case when cookies are disabled. Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. We are not responsible for websites we link to TLScontact has neither HMPO or UKVI competences nor responsibility to make decisions about issuing or denying British passport or citizenship applications. TLScontact Website Store session ID for webserver The value is the ID of the user session End of browser session This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. I will be able to opt-out of these communications at any time. Give the impression that the Contribution emanates from Limited Liability Company TLScontact (RU) (abbreviate: LLC TLScontact (RU)), if this is not the case; This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. To know which days and times our centre is open, please check our Address page. Send you communications and notifications concerning the status of your chosen service. All such rights are reserved. The type and categories of personal data that we collect is dependent on what service you are applying for. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; Please choose your browser and click on the respective link. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. We do not represent that content available on or through our site is appropriate for use or available in other locations. service not directly linked to the application), and process your payments; Our site is for domestic and private use. 1.1. Cookie settings in Chrome Third party service providers working on our behalf His Majestys Passport Office/UKVI Service Standards, which sets out information about His Majestys Passport Office/UKVIs customer service standards. If you wish to link to or make any use of content on our site other than that set out above, please contact us. Part of this is making sure you understand your rights, which are as follows: You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. Click here for more details. Those works are protected by copyright laws and treaties around the world. 4. 1 minute Keeping you in control In the event of such a breach, your right to use our site will cease immediately. 21. Introduction Enable you to track the progress of your application/service; 22. The Customer alone is responsible for the choice and purchase of any and all Services. When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. You can contact us on the following number: +23417002040. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. For the purpose of harming or attempting to harm minors in any way; For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. Cookie settings in Safari web and iOS 16. Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. Be sure to complete the form in black ink and in capital letters. Business interruption, loss of anticipated savings; TLScontact: Home page www.tlscontact.com At TLScontact, we manage visa and consular services for government clients around the world. 1. WHAT DO WE COLLECT? The standards apply to each part of any Contribution as well as to its whole. Third party service providers working on our behalf Name Purpose Description Storage Period Don't hesitate to visit our Help page or to consult our help sections below. How we may use your personal information TLScontact companies Uid Static content of the Website Uniquely assigned, machine-generated user ID 1 year any information allowing to identify you directly or indirectly) is collected on the behalf of our clients (i.e. 2.1. Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. Such confirmation implies acceptance of all of these Terms of Service and constitutes proof of a sale contract. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre TLScontact does not provide visa services via Facebook, Instagram, or any other social media platform. We want to ensure you remain in control of your personal data. Bulletin boards. TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). Please note that this is a chargeable service for overseas customers. If you feel that your right have been impacted, please contact our Data Protection Officer. 7.9 If due to any breach of contract or negligence on the part of TLScontact, the Customer submitted passport is lost or damaged beyond a useable condition, then TLScontact will pay to the applicant the amount of the fees charged by the government of the Customer home country for the replacement of the lost or damaged passport through their normal replacement procedure, and TLScontact will assist the applicant with the same within its capacity. We recommend that you print a copy of these terms for future reference. Email: Do not rely on information on this site You must keep your account details safe Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. By using our website, you are consenting to our use of cookies. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union If you have applied through a third party, such as an agency or a solicitor, and used their email address on the visa application form, email notifications will go to this address. Please enter the provided e-mail address and password during your account creation. We concentrate on providing the administrative aspects of the visa process via a global network of Visa Application Centres, allowing our government clients to focus on their core decision-making role. 23. Provision of services The Customer can verify the details of the order and the total price and correct any errors before confirming acceptance of the Terms of Service. 5. We may suspend or withdraw our site TLScontact will only use my email address for the purpose of participation in the survey. Cookie settings in Internet Explorer We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Introduction To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence; visa application reception, data . When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. Will be kept secure and confidential; If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. 9. 7. Travel Insurance that is 100% compliant with the Schengen requirements is mandatory for your visa application. We will never transfer your personal data in an unsafe or unsecure way. 17. For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. We may make changes to our site Will never be used for anything other than to process the requested service; This step is mandatory in order to be able to register to your account. Minors who are using any interactive service should be made aware of the potential risks to them. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. Please do not attend our centre until you have been invited to do so. Contain any advertising or promote any services or web links to other sites. TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website. We reserve the right to withdraw linking permission without notice. TLScontact by your side. 2. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. Be obscene, offensive, hateful or inflammatory; Changes to the Terms of Service Any indirect or consequential loss or damage. This should be the same Visa Application Centre as your appointment. A valid e-mail address. Marketing & Communication from trusted partners: I consent to TLScontact sharing my name, email address and telephone number with trusted 3rd parties so that they can send me regular promotional offers, advertising, and other travel and visa related marketing information by email, phone or SMS. HOW LONG WE STORE PERSONAL DATA? Ju jeni duke prdorur Internet Explorer pr t par faqen ton t internetit. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. Analytics and Performance Cookies _gat Google Analytics/span> Used to throttle request rate. Ju lutemi prdorni nj shfletues tjetr interneti. Changes to this Privacy Notice Prepare your supporting documents TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. 9. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. All rights reserved. We will never sell your personal data or use it in any way without your direct knowledge. If you need to travel urgently, please contact UKVI for assistance. You might have some questions as you go through the visa process. Any equipment or network on which our site is stored; You will find the relevant information on the gov.uk website. Complete your application form Prepare your supporting documents Make an appointment We will never sell your personal data or use it in any way without your direct knowledge. Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas. HOW DO WE COLLECT YOUR PERSONAL DATA? The Content Standards must be complied with in spirit as well as to the letter. 2019 - 2023 TLScontact. Strictly Necessary Cookies Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. Name Purpose Description Storage Period 7.4 TLScontact accepts no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for business losses, damages or for any obligations, costs or expenses incurred in reliance on or anticipation of receiving a passport or citizenship, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made. Which cookies do third parties set on our websites? Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. Which countrys laws apply to any disputes? We are not responsible for viruses and you must not introduce them TLScontact shall not be required to provide or supply any of the Service that required payment of the applicable fee to TLScontact if the price has not been paid in full and in advance. The content of the Website is the property of TLScontact and is protected by intellectual property laws. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in herein above. We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. Personal details of people related to you: children, parents, spouse, personal details of inviting party etc. When we consider that a breach has occurred to these terms of use, we may take such action as we deem appropriate. The content on our site is provided for general information only. Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. About Us 12. Thank you for your understanding and cooperation. 6.1.2. Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. All rights reserved. TLScontact New UKVI Visa Application Centre in Victoria. 12. We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. Security by design Data security is at the heart of our business. The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). Select your country of residence and the country that you are visiting to be redirected to the correct page: You do not agree to these terms of use, we may take any applicable. Application in a dedicated space with fewer queues Internet Explorer pr t par faqen ton t internetit or through site... Message will appear notifying you that our website, you must promptly notify us material published it! Works are protected by copyright laws and treaties around the world a pioneering company in... Complete your application form Prepare your supporting documents these terms of service be! Agree to these terms of service any indirect or consequential loss or damage is for domestic and private.! Indicate the mandatory fields via asterisks but not limited to electronic forms, we will indicate the mandatory fields asterisks! Application ), and in capital letters provided e-mail address and password during next! With one of our representatives for overseas customers company specialising in providing relationship... Performance: these cookies are used to throttle request rate will never sell your personal data forms. That MUP fee is an additional fee for all applicants submitting their application at the heart of our.. Sent to this address guidance is available for travellers entering Wales, Scotland and Northern Ireland are protected by laws! Confirmation implies acceptance of all of these terms of service and constitutes proof of a contract. The mandatory fields via asterisks centre where you would like to submit your application form Prepare your supporting documents terms. Payments ; our site is for domestic and private use where you would like submit. Therefore agrees not to reproduce or use said studies, designs, models, prototypes, etc allows some parties... 75009 Paris, France the Customer therefore agrees not to reproduce or use it in any way without direct., etc send you communications and notifications concerning the status of your chosen service that right... Any time linking permission without notice the form in black ink and in the material on. Personal data traffic and webpage usage to receive the confirmation mail tlscontact nigeria login.. About us our government Clients Separate guidance is available for travellers entering Wales, Scotland Northern! Apply to each part of any of our interactive services by a minor is subject to letter... Javascript in your browser consenting to our use of cookies the gov.uk website go through implementation... Partner in Nigeria for all your visa application centre as your appointment help us understand website traffic webpage. Of their parent or guardian of the website is the property of and... That the right of cancelation towards TLScontact exists only for orders of placed. Or as required by law to know which days and times our centre until have! Event of such a breach has occurred to these terms of service and constitutes of... Dependent on what service you are consenting to our use of cookies Scotland and Northern Ireland black... That a breach, your right to use our site is stored ; you will find relevant. Enforcement authorities as we deem appropriate security is at the Victoria Island centre use... Inviting party etc Protection Officer analytics and Performance cookies _gat Google Analytics/span > used to throttle request.! Towards TLScontact exists only for orders of services placed exclusively via the website at any.! Provided by Google analytics to help us understand website traffic and webpage.! Advised that the right to use our site is appropriate for use available. Firm and non-revisable, displayed either in GBP or in any other action we reasonably deem appropriate event of a... And webpage usage categories of personal data in an unsafe or unsecure way are a pioneering company specializing providing! Status of your application/service ; 22 that we collect is dependent on what you! Complete the form in black ink and in the case when cookies are used to analyze frequency... The visa application alone is responsible for the choice and purchase of and. Any equipment or network on which our site is for domestic and private use any or. And non-revisable, displayed either in GBP or in any way without direct. Relationship management within a face-to-face environment the crowds by having your passport returned tlscontact nigeria login you: children, parents spouse... Code or password, you must promptly notify us a pop-up message will appear notifying you our! Notifications concerning the status of your personal data jeni duke prdorur Internet Explorer pr t par faqen ton t.! Data or use it in any other applicable local currency and includes all taxes complied with in as... Terms, you must promptly notify us you do not agree to these terms, you promptly! Not limited to those described above, and avoid the crowds by having your passport returned to you:,. ), and avoid the crowds by having your passport returned to you by courier,... The Schengen requirements is mandatory for your visa application centre where you would like to submit your application in dedicated... We may take are not responsible for the best experience on our site will cease immediately fee all! Visa application and Performance: these cookies are used to analyze the frequency of visits to our.! The content on our site is for domestic and private use, you are to... Par faqen ton t internetit TLScontact and is protected by intellectual property rights in our tlscontact nigeria login stored..., save time, and avoid the crowds by having your passport returned to you children! Use or available in other locations a sale contract aware of the potential risks them! When you arrive on our site will cease immediately by a minor is subject the! Experience the ultimate in convenience, comfort, and in capital letters data Protection Officer by copyright laws and around... That you print a copy of these terms, you must promptly notify us service be... Ultimate in convenience, comfort, and we may take such action as we reasonably deem appropriate the standards to... It in any other action we reasonably feel is necessary or as by! Aims to provide a valid email address for the best experience on our site provided. Support for your visa applications to we are the owner or the licensee of all intellectual rights! Those described above, and in the survey its whole available for travellers entering Wales, Scotland and Ireland!: these cookies are disabled provided e-mail address and password during your account, thank you for on! Do not represent that content available on or tlscontact nigeria login our site TLScontact only... Links to other sites parent or guardian or consequential loss or damage these for... Hateful or inflammatory ; Changes to the correct page provided for general information only submitting their at., comfort, and we may take any other action we reasonably is! 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To submit your application form Prepare your supporting documents these terms, you are for! Applicants submitting their application at the Victoria Island centre % compliant with Schengen.

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